Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Hola

Sacramento,CA

Summary

Dynamic Senior Accounts Manager with a proven track record at C&C ELITE, excelling in revenue growth and customer satisfaction. Skilled in cash flow management and fostering strong client relationships, I effectively mentored teams to exceed sales targets while implementing tailored strategies that enhanced client engagement and loyalty.

Overview

8
8
years of professional experience

Work History

Senior Accounts Manager

C&C ELITE
01.2025 - 05.2025
  • Mentored junior account managers, providing guidance on best practices and industry trends for professional development.
  • Enhanced revenue growth through consistent up-selling and cross-selling of products and services to existing clients.
  • Boosted client satisfaction by proactively addressing concerns and implementing tailored account management strategies.
  • Met with new customers to share product and service information, listen to needs and learn about business operations.
  • Motivated team members to meet and exceed sales targets.
  • Built relationships with customers and community to promote long term business growth.
  • Set and achieved company defined sales goals.
  • Informed customers of promotions to increase sales productivity and volume.
  • Maintained current knowledge of evolving changes in marketplace.

Warehouse Packer

Apple Warehouse
08.2020 - 12.2022
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
  • Packed, weighed and shipped items per customer specifications.
  • Learned and followed warehouse safety protocols to prevent injuries and accidents.
  • Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
  • Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
  • Created shipping labels to complete daily order processing.
  • Successfully met daily packing quotas while remaining focused on quality control measures throughout each shift.

Cashier

Burlington Coat Factory Distribution Center
06.2019 - 03.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Cashier Team Lead

Chevron
02.2017 - 06.2019
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Restocked and organized merchandise in front lanes.
  • Trained team members on cash register operation and cash handling.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

High School Diploma -

American Legion High School
Sacramento, CA
03.2015

Skills

  • Cash flow management
  • Internal auditing
  • Revenue growth
  • Tax compliance
  • Customer service
  • Attention to detail
  • Multitasking and organization
  • Customer satisfaction

Timeline

Senior Accounts Manager

C&C ELITE
01.2025 - 05.2025

Warehouse Packer

Apple Warehouse
08.2020 - 12.2022

Cashier

Burlington Coat Factory Distribution Center
06.2019 - 03.2020

Cashier Team Lead

Chevron
02.2017 - 06.2019

High School Diploma -

American Legion High School

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Samantha Hola