Samantha Holder
Memphis,TN
Summary
Reliable employee offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at giving customer positive experiences to drive loyalty and repeat business. Excellent communication and good judgment skills. Trustworthy and dedicated worker that is punctual, serves customers with a positive attitude and is accurate on the register. Talented at learning new processes/procedures and multitasking roles with precision.
Overview
1
1
year of professional experience
Work History
Store Clerk
Dollar General
02.2023 - Current
- Assisted customers by answering questions and fulfilling requests.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Performed inventory control, such as counting, and stocking merchandise.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Customer Service Representative
Domino's Pizza
05.2022 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Sales Associate
Madrag
01.2022 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
Education
High School Diploma -
Kingsbury High School
Memphis, TN05.2020
Skills
- Loss Prevention Goals Monitoring
- Guest Relations
- Cooperative Attitude
- Return and Exchange Processing
- Merchandise Restocking
- Customer Transactions
- Customer Service
- Thorough Knowledge of Product
- Cash Register Operation
Timeline
Store Clerk
Dollar General
02.2023 - Current
Customer Service Representative
Domino's Pizza
05.2022 - 02.2023
Sales Associate
Madrag
01.2022 - 08.2022
High School Diploma -
Kingsbury High School
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