Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Holliday

Restaurant Manager
Portland,United States

Summary

Friendly and energetic Front of House Supervisor with 20 years of experience in the hospitality industry. Exceptional team leader and mentor focused on providing high-quality employee training to promote exceptional guest service and satisfaction.

Overview

17
17
years of professional experience
5
5
years of post-secondary education

Work History

Area Operations Manager

Boxer Ramen
08.2023 - 04.2024
  • Improved overall operational efficiency by streamlining processes and implementing new systems.
  • Traveled to four locations per week to manage each store and perform reviews of individual managers and employees.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Built and maintained relationships with local vendors, suppliers and partners to maximize supply chain management.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Assistant General Manager

Baes Hot Chicken
8 2020 - 08.2023
  • Managed day-to-day restaurant operations of four locations with focus on quality and meeting customer expectations.
  • Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
  • Mentored and coached management and service teams on effective techniques to enhance customer experiences.
  • Oversaw inventory management, minimizing waste and ensuring adequate stock levels at all times.
  • Tracked labor and made adjustments where needed
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.

Manager

Boxer Ramen
08.2016 - 03.2020
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Performed opening and closing procedures each day.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Server/Bartender

Red Lobster
01.2007 - 10.2017
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Balanced daily registers and generated sales reports for management.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

High School Diploma -

Jewell High School
Seaside, OR
05.2001 -

Some College (No Degree) -

Maricopa Community Colleges - Chandler-Gilbert Community College
Chandler, AZ

Skills

POS system operations

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Timeline

Area Operations Manager

Boxer Ramen
08.2023 - 04.2024

Manager

Boxer Ramen
08.2016 - 03.2020

Server/Bartender

Red Lobster
01.2007 - 10.2017

High School Diploma -

Jewell High School
05.2001 -

Assistant General Manager

Baes Hot Chicken
8 2020 - 08.2023

Some College (No Degree) -

Maricopa Community Colleges - Chandler-Gilbert Community College

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Samantha HollidayRestaurant Manager