Samantha Holliday
Restaurant Manager
Portland,United States
Summary
Friendly and energetic Front of House Supervisor with 20 years of experience in the hospitality industry. Exceptional team leader and mentor focused on providing high-quality employee training to promote exceptional guest service and satisfaction.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work History
Area Operations Manager
Boxer Ramen
08.2023 - 04.2024
- Improved overall operational efficiency by streamlining processes and implementing new systems.
- Traveled to four locations per week to manage each store and perform reviews of individual managers and employees.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Built and maintained relationships with local vendors, suppliers and partners to maximize supply chain management.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Assistant General Manager
Baes Hot Chicken
8 2020 - 08.2023
- Managed day-to-day restaurant operations of four locations with focus on quality and meeting customer expectations.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Mentored and coached management and service teams on effective techniques to enhance customer experiences.
- Oversaw inventory management, minimizing waste and ensuring adequate stock levels at all times.
- Tracked labor and made adjustments where needed
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Manager
Boxer Ramen
08.2016 - 03.2020
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Performed opening and closing procedures each day.
- Resolved problems or concerns to satisfaction of involved parties.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Server/Bartender
Red Lobster
01.2007 - 10.2017
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Balanced daily registers and generated sales reports for management.
- Trained new bartenders on drink preparation and upselling techniques.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Jewell High School
Seaside, OR 05.2001 -
Some College (No Degree) -
Maricopa Community Colleges - Chandler-Gilbert Community College
Chandler, AZSkills
POS system operations
Training and coaching
Serving expertise
Food safety understanding
Multitasking
Time management
Timeline
Area Operations Manager
Boxer Ramen
08.2023 - 04.2024
Manager
Boxer Ramen
08.2016 - 03.2020
Server/Bartender
Red Lobster
01.2007 - 10.2017
High School Diploma -
Jewell High School
05.2001 -
Assistant General Manager
Baes Hot Chicken
8 2020 - 08.2023
Some College (No Degree) -
Maricopa Community Colleges - Chandler-Gilbert Community College