Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samantha Holman

Burlington,NC

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience ANY industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking and passionate job seeker with strong organizational skills eager to secure remote customer service representative position. Ready to help team achieve company goals.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Direct Support Specialist

LJ Group Homes
07.2023 - 09.2023
  • Developed rapport to create safe and trusting environment for care.
  • Administered medication as directed by physician.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Led patient or group recreational activities for enhanced patient outcomes.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Assisted disabled clients to support independence and well-being.
  • Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.

Med Tech

Alamance House Assisted Living
09.2022 - 03.2023
  • Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
  • Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
  • Administered medications and performed basic and advanced patient assessments.
  • Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
  • Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
  • Maintained patient confidence and protected hospital by keeping information confidential.
  • Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
  • Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
  • Followed appropriate disinfecting procedures to sterilize medical equipment.
  • Collected and processed laboratory specimens to obtain samples for analysis.
  • Prepared solutions, stains and reagents in accordance with standards.
  • Prepared and inspected medical equipment and instruments to manage wear and tear.
  • Implemented infection control practices in handling specimens and equipment to provide protection and comply with health and safety protocols.
  • Conducted routine laboratory tests to determine underlying conditions and diagnosis.
  • Prepared blood, plasma and platelets for transfusions by conducting blood group, type and compatibility tests.
  • Documented and verified patient information using laboratory information system.
  • Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
  • Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
  • Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
  • Maintained strict aseptic fields when collecting biological samples, minimizing staff, and patient infection risks.
  • Conducted wide range of laboratory tests and recorded results.
  • Upheld laboratory protocols dictated by facility, governing agencies, or special project requirements.
  • Analyzed and interpreted data, accurately identifying and reporting laboratory results.
  • Set up, maintained and verified sterility of lab equipment and tools.
  • Operated wide range of laboratory equipment and instruments to complete analysis.
  • Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.
  • Helped management optimize laboratory processes for maximum efficiency and performance.
  • Followed Good Laboratory Practices (GLP) consistently across daily activities and special products.
  • Identified and traced quality control issues impacting laboratory results.
  • Summarized test results and activities for management via verbal updates or written reports.
  • Used correct formulas and procedures to prepare solutions and reagents for testing needs.
  • Consulted with outside professionals and specialists about tests and testing results.
  • Specialized in conducting [Type] tests with accuracy and precision.
  • Assessed new protocols and equipment for relevance and helped implement chosen updates.
  • Removed samples of materials following good practices to achieve accurate test results.
  • Assisted with research into [Area of study] by conducting required experiments.

Med Tech (SIC) Supervisor in Charge

Durham Ridge Assisted Living
06.2021 - 04.2022
  • Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
  • Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
  • Administered medications and performed basic and advanced patient assessments.
  • Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
  • Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
  • Maintained patient confidence and protected hospital by keeping information confidential.
  • Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
  • Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
  • Followed appropriate disinfecting procedures to sterilize medical equipment.
  • Collected and processed laboratory specimens to obtain samples for analysis.
  • Prepared solutions, stains and reagents in accordance with standards.
  • Prepared and inspected medical equipment and instruments to manage wear and tear.
  • Implemented infection control practices in handling specimens and equipment to provide protection and comply with health and safety protocols.
  • Conducted routine laboratory tests to determine underlying conditions and diagnosis.
  • Prepared blood, plasma and platelets for transfusions by conducting blood group, type and compatibility tests.
  • Documented and verified patient information using laboratory information system.
  • Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
  • Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
  • Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
  • Maintained strict aseptic fields when collecting biological samples, minimizing staff, and patient infection risks.
  • Conducted wide range of laboratory tests and recorded results.
  • Upheld laboratory protocols dictated by facility, governing agencies, or special project requirements.
  • Analyzed and interpreted data, accurately identifying and reporting laboratory results.
  • Set up, maintained and verified sterility of lab equipment and tools.
  • Operated wide range of laboratory equipment and instruments to complete analysis.
  • Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.
  • Helped management optimize laboratory processes for maximum efficiency and performance.
  • Followed Good Laboratory Practices (GLP) consistently across daily activities and special products.
  • Identified and traced quality control issues impacting laboratory results.
  • Summarized test results and activities for management via verbal updates or written reports.
  • Used correct formulas and procedures to prepare solutions and reagents for testing needs.
  • Consulted with outside professionals and specialists about tests and testing results.
  • Specialized in conducting [Type] tests with accuracy and precision.
  • Assessed new protocols and equipment for relevance and helped implement chosen updates.
  • Assisted with research into [Area of study] by conducting required experiments.
  • Removed samples of materials following good practices to achieve accurate test results.

Assistant Manager

Randy's Pizza
12.2019 - 03.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Created employee schedules to align coverage with forecasted demands.
  • Developed strategy to increase sales and drive profits.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Monitored security to protect employees, customers and property.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

PCA/Med Tech

Springview Assisted Living
06.2018 - 01.2019
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Remained alert to problems or health issues of clients and competently responded.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Scheduled and accompanied clients to medical appointments.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.

Machine Operator/ Packer

Central Carolina Plastics
07.2017 - 10.2017
  • Maintained clean, tidy and safe working environment in packing area.
  • Kept production lines running smoothly and efficiently at all times.
  • Performed regular maintenance and cleaning of packing machinery.
  • Monitored and adjusted machine settings to maintain product quality and accuracy.
  • Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools.
  • Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.
  • Requisitioned and stored shipping materials and supplies to maintain inventory of stock.

Customer Service Cashier

Burger King
04.2011 - 08.2011
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Answered product questions using knowledge of sales and store promotions.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Redeemed coupons to discount purchases.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Maintained accurate records of customer transactions for reporting purposes.
  • Utilized various software applications to process customer orders.
  • Referred to price sheets and special sale bulletins to enter price changes.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Cashier, Waitress, Host and Bartender

Sal's Italian Restuarant
06.2008 - 12.2010
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Tallied cash drawer at beginning and end of each work shift.
  • Upsold additional products and services to customers, increasing revenue.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Checked personal identifications during alcohol and tobacco sales.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Lifted up to 40 pounds at once and used forklift to move heavier loads.

Picker/Machine Operator Packer

Peoples Temporary Agency
12.2003 - 08.2010
  • Maintained clean, tidy and safe working environment in packing area.
  • Kept production lines running smoothly and efficiently at all times.
  • Performed regular maintenance and cleaning of packing machinery.
  • Monitored and adjusted machine settings to maintain product quality and accuracy.
  • Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools.
  • Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.
  • Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
  • Operated forklift and hand truck to transport shipments from shipping and receiving platform to storage and work areas.

Call Center Representative Specialist

National Agents Alliance
03.2006 - 01.2008
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Processed debit and credit card and electronic check payments.
  • Educated customers on company systems, form completion, and access to services.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Approved and terminated customer contracts upon request.
  • Compiled status and performance reports for team leaders to address company strengths and weaknesses.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Collaborated with shipping team to track shipments, verify orders and handle product returns.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained new personnel regarding company operations, policies and services.
  • Managed timely and effective replacement of damaged or missing products.
  • Sought ways to improve processes and services provided.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Cross-trained and provided backup support for organizational leadership.
  • Trained staff on operating procedures and company services.
  • Developed and updated databases to handle customer data.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Cross-trained and backed up other customer service managers.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Investigated and resolved accounting, service and delivery concerns.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Implemented and developed customer service training processes.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Created and maintained detailed database to develop promotional sales.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.

Customer Service/Team Leader Manager

Mapco Express
08.2006 - 12.2006
  • Trained and supervised team of customer service representatives in providing quality service to customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Conducted regular staff meetings to discuss customer service issues and potential solutions.
  • Evaluated customer service staff performance and provided constructive feedback.
  • Handled day-to-day customer contact via phones, faxes, and emails.
  • Provided primary customer support to internal and external customers.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Communicated with vendors regarding backorder availability, future inventory, and special orders.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained new personnel regarding company operations, policies and services.
  • Managed timely and effective replacement of damaged or missing products.
  • Sought ways to improve processes and services provided.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Cross-trained and provided backup support for organizational leadership.
  • Trained staff on operating procedures and company services.
  • Developed and updated databases to handle customer data.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Cross-trained and backed up other customer service managers.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Investigated and resolved accounting, service and delivery concerns.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Implemented and developed customer service training processes.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Created and maintained detailed database to develop promotional sales.

Merchandising

JR Tobacco
08.2003 - 03.2004
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Updated pricing and signage to complete product displays and educate customers.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Verified products appeared at correct locations in proper quantities.
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal.
  • Established strong vendor relationships to maintain and support business.
  • Conducted regular store audits to verify compliance with company policies.
  • Implemented sales strategies to generate leads and maximize profit margins.
  • Developed and deployed store-level product training materials to mentor staff on new products and sales techniques.
  • Generated weekly, monthly and quarterly sales reports to highlight milestones and activities.
  • Researched current industry trends and competitor activity to stay abreast of resources, technology and best practices.
  • Computed material costs to align with operating budget, practicing economical measures.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Collaborated with store managers to determine best placement for merchandise displays.
  • Organized store merchandise racks by size, style, and color.
  • Created visual displays to highlight new and featured products.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Arranged consistent shelves, bins, and racks at [Number] locations by following established planograms.
  • Developed merchandising strategy to efficiently move overstock.
  • Created interior displays to promote products in alignment with corporate sales objectives.
  • Proposed new ideas and concepts to enhance merchandise displays.
  • Developed visual merchandising plans and strategies to promote store offerings.
  • Incorporated new design techniques to create innovative and eye-catching displays.
  • Used props and lighting to enhance appearance and visibility of displays.
  • Monitored store traffic and customer engagement to determine display effectiveness.
  • Scheduled regular maintenance and repair of displays for longevity.
  • Utilized paper, fabric and props to create displays.
  • Developed themes, props and lighting for merchandise displays.
  • Analyzed customer feedback and shopper trends to inform display designs.
  • Investigated current trends and innovative techniques to create unique displays.
  • Presented store update suggestions and layouts to management and stakeholders.

Education

No Degree - Interior Decorator

International Association of Professions Career Co
Online
09.2021

No Degree - CNA Certified Nursing Assistant

Wisdom Health Academy
Durham, NC
03.2021

MBA - Business Administration And Management

Devry University
Online/remote
07.2014

Associate of Science - Medical Coding And Billing

Everest University Online - Tampa
Seffner, FL
05.2012

No Degree - Carpentry

NC Home Builders Association
Burlington,NC
10.2004

GED -

Alamance Community College
Graham, NC
06.2003

Skills

  • Behavioral Management
  • Transportation
  • Direct Patient Care
  • ADL Support
  • Indirect Patient Care
  • Progress Documentation
  • Appointment Scheduling
  • Client Documentation
  • Care Delivery
  • Chronic Disease Management
  • Patient Management
  • Patient Education
  • Medical Office Administration
  • Client Transportation
  • Goal Setting
  • Client Support
  • First Aid and Safety
  • Behavior Redirection
  • Patient Assessments
  • State Regulations Knowledge
  • Medication Administration
  • Patient Care
  • Report Generation
  • Nutrition
  • Clinical Quality Program Standards
  • Case Management
  • EMR / EHR
  • Health and Safety Requirements
  • Care Plan Management
  • Crisis Management
  • Medical Records Management
  • Care Plan Assessment

Certification

  • PCA - Personal Care Aide
  • CMA - Certified Medication Aide
  • CNA - Certified Nursing Assistant
  • Certified Interior Decorator
  • CPR
  • Blood Borne Pathogens

Timeline

Direct Support Specialist

LJ Group Homes
07.2023 - 09.2023

Med Tech

Alamance House Assisted Living
09.2022 - 03.2023

Med Tech (SIC) Supervisor in Charge

Durham Ridge Assisted Living
06.2021 - 04.2022

Assistant Manager

Randy's Pizza
12.2019 - 03.2022

PCA/Med Tech

Springview Assisted Living
06.2018 - 01.2019

Machine Operator/ Packer

Central Carolina Plastics
07.2017 - 10.2017

Customer Service Cashier

Burger King
04.2011 - 08.2011

Cashier, Waitress, Host and Bartender

Sal's Italian Restuarant
06.2008 - 12.2010

Customer Service/Team Leader Manager

Mapco Express
08.2006 - 12.2006

Call Center Representative Specialist

National Agents Alliance
03.2006 - 01.2008

Picker/Machine Operator Packer

Peoples Temporary Agency
12.2003 - 08.2010

Merchandising

JR Tobacco
08.2003 - 03.2004

No Degree - Interior Decorator

International Association of Professions Career Co

No Degree - CNA Certified Nursing Assistant

Wisdom Health Academy

MBA - Business Administration And Management

Devry University

Associate of Science - Medical Coding And Billing

Everest University Online - Tampa

No Degree - Carpentry

NC Home Builders Association

GED -

Alamance Community College

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