Samantha Holt
Executive Assistant
Peoria,AZ
Summary
Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills. Driven and resourceful administrative professional with 5+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
24
24
years of professional experience
Work History
Executive Assistant
Arizona Licensed Beverage Association, Arizona Business Council, Lori Delos
01.2021 - Current
- All A/P and A/R for both compies.
- Website design for both companies
- Schedule updates, distribution, and social media promotions
- Create and send out all legislative news
- Track attendance and certifications for all liquor training,
- Update curriculum and online learning platform.
- Perform tax preparation and submission,
- Organized and coordinated conferences and monthly meetings. Create and distribute meeting minutes.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Created expense reports, budgets and filing systems for management team.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Filed paperwork and organized computer-based information.
- Worked with senior management to initiate new projects and assist in various processes.
- Handled incoming and outgoing mail, email and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
Student Loan, Associate
Discover, 2402 W
07.2021 - 09.2021
- (623) 643-4425
- Increased customer satisfaction significantly within department.
- Provided quotes to customers for purchase of products.
- Worked varied hours, days, nights and weekends as business needs dictate.
- Maximized customer interactions by promptly identifying needs and wants.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Managed customer relations and customer service through daily communication and interaction.
- Processed unique financial aid profiles for undergrad and post-grad applications.
- Performed needs analysis of applications, accounting for financial information.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
Bartender
The Other Room
03.2019 - 01.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands. Order lottery tickets and supplies and stock machine,
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained many new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Opening Server
Ronnie’s Cafe, 4323 W. Cactus, Richard
03.2015 - 12.2019
- Server
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Open restaurant, perform all front of house prep work duties, great guests, take orders and deliver food and beverages, ensure guest satisfaction of service and food, cash out all customers, enter in credit card tips, and run end of day reports.
Server
Long Horn Steak House, 10047 N Metro Pkwy E. Michael Ignao
01.2015 - 02.2016
Massage Therapist/Owner
Whole Body Connection, 5225 N, Athena Chakeres
05.2012 - 05.2015
- Create amazing atmosphere and ensure client receives massage to client’s specifications and treats muscular issues per client evaluation, build future clientele, manage all company books and social media.
Office Manager, Estimator, Designer
One Stop Improvements, LLC, 2432 w
02.2014 - 12.2014
- Insurance (Certs & Audits), Accounting receivable and payable, payroll, project job costing, tax preparation, write all contracts, scheduling, hire field employees, project punch list, in-field assistant superintendent.
Assistant Manager/Sever
U.S. Egg, 402 E. Greenway Parkway Melissa Lauer
05.2013 - 07.2014
- Open restaurant, manage front and back of house staff to ensure great customer satisfaction, manage all sever books for the day and make daily deposits for restaurant.
Assistant Manager/Server
The Egg I AM, Via Linda Ste
08.2011 - 06.2012
- Open restaurant, manage front and back of house staff to ensure great customer satisfaction, manage all sever books for the day and make daily deposits for restaurant.
Server, Floor Manager
N Diner Corporation, Street, Boyd
11.2009 - 08.2011
- Ensure proper order and guest experience though order taking and entire dining experience.
Merchandiser /Trainer
Source Interlink Corporation, Karen Civille
09.2008 - 11.2010
- 5908
- Unload all new merchandise and stock shelves per provided plan and set up all promotional end caps and marketing stands and signs.
Bartender/Server/Trainer
Doon Varna, 16100 N. Arrowhead Ftn Ctr Dr, Steve Goumas
07.2008 - 01.2010
- Provide all guests with proper drink and food presentation and dining experience with team work and knowledge.
Project Coordinator
PFG Construction, Inc, 2801 W
06.2007 - 08.2008
- Accounts Payable/training of new personnel in department (Lien Waivers, Contracts, Liability Insurance, Data Entry, Pay Subcontractors/Vendors)
- Receptionist/training of new receptionist personnel (Phones, Mail, Filing, Supply Ordering)
- Estimating Blue Prints and assigning sub-contractors (Commercial Construction take offs, Create Estimate for Owner, distribute plans), (Assist Project Manager and Superintendent, Change Orders, Contracts, Insurance, Submittals, Filing)
Starts Coordinator
Road Runner Drywall, 7918 E. McClain Dr
01.2007 - 06.2007
- Call for home starts, Order materials to jobsite, Assist Estimators and Superintendents)
Receptionist
Midstate Construction
03.2005 - 08.2006
- Training of new receptionist personnel (Phones, Mail, Filing, Supply Ordering)
Education
Massage Therapy Certification
Arizona School of Massage Therapy
Phoenix05.2012
GED -
Greenway High School
Phoenix, AZ06.2002
Skills
- Skills and Qualifications
- 17 years customer service and restaurant experience
- 2 years Bartending Experience
- 15 years Assistant Manager Experience
- 6 years Construction Office (Accounting/Administration)
- Areas of Proficiency
- All Microsoft Programs
- Aloha and other POS systems
- Account on Demand
- Quick Books
- Daily Financials/Deposits/Scheduling
- Microsoft Teams
- Master Builder
- Construction Project Manager 4
- Intuit QuickBooks
- Administrative Oversight
- Correspondence and Memos
- Document Filing and Retrieval
- Reports and Financial Statements
- Meeting Agenda Preparation
- Bookkeeping and Basic Accounting
- Video Conferencing Software
- Visitor Greeting
- Report Distribution
- Inquiry Response
- Invoice Preparation
- Records Management Databases
- Excel Spreadsheets
- Accounts Payable and Receivable
- Multi-Line Phone Proficiency
- Business Writing
- Proper Phone Etiquette
- Office Supplies and Inventory
- Accounts Payable and Accounts Receivable
- Advanced MS Office Suite Proficiency
- Reimbursement Management
- Postage Meter
- Social Media Knowledge
Timeline
Student Loan, Associate
Discover, 2402 W
07.2021 - 09.2021
Executive Assistant
Arizona Licensed Beverage Association, Arizona Business Council, Lori Delos
01.2021 - Current
Bartender
The Other Room
03.2019 - 01.2021
Opening Server
Ronnie’s Cafe, 4323 W. Cactus, Richard
03.2015 - 12.2019
Server
Long Horn Steak House, 10047 N Metro Pkwy E. Michael Ignao
01.2015 - 02.2016
Office Manager, Estimator, Designer
One Stop Improvements, LLC, 2432 w
02.2014 - 12.2014
Assistant Manager/Sever
U.S. Egg, 402 E. Greenway Parkway Melissa Lauer
05.2013 - 07.2014
Massage Therapist/Owner
Whole Body Connection, 5225 N, Athena Chakeres
05.2012 - 05.2015
Assistant Manager/Server
The Egg I AM, Via Linda Ste
08.2011 - 06.2012
Server, Floor Manager
N Diner Corporation, Street, Boyd
11.2009 - 08.2011
Merchandiser /Trainer
Source Interlink Corporation, Karen Civille
09.2008 - 11.2010
Bartender/Server/Trainer
Doon Varna, 16100 N. Arrowhead Ftn Ctr Dr, Steve Goumas
07.2008 - 01.2010
Project Coordinator
PFG Construction, Inc, 2801 W
06.2007 - 08.2008
Starts Coordinator
Road Runner Drywall, 7918 E. McClain Dr
01.2007 - 06.2007
Receptionist
Midstate Construction
03.2005 - 08.2006
Massage Therapy Certification
Arizona School of Massage Therapy
GED -
Greenway High School
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