Samantha Holyk
Ogden,UT
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership at SportClips Haircuts. Proven ability to enhance client satisfaction through personalized service and effective problem-solving. Skilled in money handling and time management, consistently achieving operational goals while fostering a collaborative work environment.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
10
10
years of professional experience
Work History
Assistant Manager/Hairstylist
SportClips Haircuts
08.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Hairstylist
Great Clips
05.2023 - 08.2023
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, and styling.
Hairstylist
Black Dahlia
08.2022 - 05.2023
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
Server
Texas Roadhouse Restaurant
11.2022 - 02.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Weld Blender
PCC Structurals
08.2017 - 07.2022
- Maintained daily clean up of lab, product service room and equipment.
- Designed custom shaders for unique material effects, enhancing the visual appeal of various projects.
- Ensured timely completion of projects by coordinating efforts with other departments as needed.
- Enhanced metal grinding efficiency by implementing new techniques and processes.
- Participated in ongoing training programs, staying up-to-date on industry advancements and best practices.
- Assisted in the development of new metal grinding techniques, leading to innovative solutions for complex projects.
- Communicated effectively with supervisors and coworkers, fostering a positive work environment based on collaboration and teamwork.
- Contributed to cost reduction by identifying opportunities for process improvements and waste reduction.
- Utilized various hand tools and power tools to perform intricate grinding tasks with precision and attention to detail.
Customer Service Representative
WEX Bank
04.2017 - 08.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Patient Service Representative
Sutter Health
12.2016 - 04.2017
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Warehouse Worker
Elwood Staffing
10.2016 - 12.2016
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Trainer/Customer Service Representative
Teleperformance USA
07.2015 - 09.2016
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Collaborated with subject matter experts to create accurate training content.
- Facilitated team-building exercises to foster collaboration between department members.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
Education
Cosmetology License - Cosmetology
Paul Mitchell The School
Ogden, UT08-2022
High School Diploma -
Ben Lomond High School
Ogden, UT05-2014
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Goal setting
- Workload management
Timeline
Assistant Manager/Hairstylist
SportClips Haircuts
08.2023 - Current
Hairstylist
Great Clips
05.2023 - 08.2023
Server
Texas Roadhouse Restaurant
11.2022 - 02.2023
Hairstylist
Black Dahlia
08.2022 - 05.2023
Weld Blender
PCC Structurals
08.2017 - 07.2022
Customer Service Representative
WEX Bank
04.2017 - 08.2017
Patient Service Representative
Sutter Health
12.2016 - 04.2017
Warehouse Worker
Elwood Staffing
10.2016 - 12.2016
Trainer/Customer Service Representative
Teleperformance USA
07.2015 - 09.2016
Cosmetology License - Cosmetology
Paul Mitchell The School
High School Diploma -
Ben Lomond High School
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