Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Holzem

Villa Rica,GA

Summary

Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.

Overview

12
12
years of professional experience

Work History

Dispatcher

Teamsters Local 728
09.2017 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of materials.
  • Directed dispatching, routing, and tracking of 250 fleet vehicles and 200 drivers.
  • Collaborated with fellow dispatchers to maintain a seamless workflow.
  • Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
  • Managed customer accounts and invoicing.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Completed accurate logs and paperwork, maintaining DOT compliance at all times for seamless operation.
  • Managed accurate logbooks, ensuring DOT compliance and minimizing risk of fines or penalties.
  • Demonstrated exceptional knowledge of DOT regulations, ensuring compliance at all times during transport operations.
  • Efficiently managed documentation responsibilities, ensuring timely completion of all required paperwork for regulatory compliance purposes.
  • Maintained excellent records of all project-related documentation, facilitating easy access and retrieval as needed for future reference or compliance purposes.
  • Ensured compliance with Department of Transportation regulations by maintaining accurate logs of hours worked, distance traveled, and cargo carried.
  • Completed daily logs and reports to maintain compliance with DOT regulations.
  • Maintained accurate logs of driving hours, vehicle maintenance records, and customer communication for DOT compliance.
  • Maintained accurate records, including logbooks, manifests, and bills of lading, ensuring full compliance with DOT regulations.
  • Maintained accurate time cards for 200 drivers each week.

Permit Coordinator

Michels Corporation
04.2017 - 09.2017
  • Managed permit application submissions, resulting in faster approval times.
  • Resolved permitting issues promptly, minimizing delays for construction projects.
  • Streamlined permit processes by coordinating with multiple departments and agencies.
  • Ensured compliance with regulations through careful review of project plans and documentation.
  • Expedited permit approvals by effectively communicating project details to relevant authorities.
  • Organized and maintained permit files and records, ensuring easy access to relevant information when needed.
  • Worked effectively in fast-paced environments.
  • Performed routine data entry or document management.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Client Service Representative

J.J. Keller & Associates
06.2013 - 04.2017
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
  • Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Collaborated closely with external auditors, providing requested documentation promptly to facilitate smooth audits.
  • Facilitated open communication between internal teams and external partners by organizing regular meetings, conference calls, or webinars as needed.
  • Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
  • Resolved concerns with services to help with retention and drive sales.
  • Audit driver qualification documents
  • Posting of Drug and Alcohol results for multiple companies.

Education

High School Diploma -

Fond Du Lac High School
Fond Du Lac, WI
06-2008

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Dispatch software
  • Attention to detail
  • Stress tolerance
  • Time management
  • Prioritizing calls
  • Problem-solving
  • Dispatch coordination
  • Schedule management
  • Regulatory compliance
  • Route planning

Timeline

Dispatcher

Teamsters Local 728
09.2017 - Current

Permit Coordinator

Michels Corporation
04.2017 - 09.2017

Client Service Representative

J.J. Keller & Associates
06.2013 - 04.2017

High School Diploma -

Fond Du Lac High School

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Samantha Holzem