Samantha Hood
Billerica,MA
Summary
Dynamic clinical professional with extensive experience at Dana-Farber, excelling in patient care and communication. Proven ability to manage complex schedules and maintain HIPAA compliance. Skilled in Epic systems and critical thinking, fostering teamwork and enhancing patient satisfaction through compassionate support and efficient clinical operations.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Clinical Scheduler
Dana-Farber
04.2024 - Current
- Developed strong relationships with patients and their families, fostering an atmosphere of trust and open communication.
- Assisted in training new staff members on proper procedures for clinical scheduling tasks, promoting consistency across clinic operations.
- Coordinated referrals from other clinics or specialists, ensuring seamless continuity of care for patients.
- Enhanced patient care by efficiently scheduling and coordinating clinical appointments.
- Managed complex schedules for multiple healthcare providers, ensuring optimal time management and resource allocation.
- Facilitated effective communication between healthcare providers, administrative staff, and patients for smooth schedule coordination.
- Maintained, manipulated and coordinated physician schedules to incorporate time constraints, patient types and desired statistical outcomes.
- Collaborated with clinical staff to maintain accurate records of patient information and appointment history.
- Supported patient needs by promptly addressing inquiries about appointment bookings or schedule changes.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
Clinical Assistant
Dana-Farber
05.2021 - 04.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Assisted patients with basic care needs.
- Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
- Assisted in minor surgical procedures under direct supervision of healthcare providers, ensuring patient safety and comfort.
- Provided compassionate support to patients undergoing challenging treatments or experiencing emotional distress related to their condition.
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
- Contributed to a positive clinic environment by maintaining cleanliness and organization in examination rooms.
- Maintained up-to-date patient records with medical histories and test results.
- Collected and documented patient medical information such as blood pressure and weight.
- Aided in the diagnosis process by collecting lab specimens, performing basic tests, performing phlebotomy, EKG's, and reporting results to medical professionals promptly.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
Clinical Assistant
Tufts Medical Center
07.2018 - 04.2021
- Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow.
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
- Prepared examination rooms and sterilization of equipment following hospital guidelines.
- Aided in the diagnosis process by collecting lab specimens, performing basic tests, and reporting results to medical professionals promptly.
- Supported clinical staff during examinations and procedures, ensuring timely completion of tasks and optimal patient comfort.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained client medical history, medication information, symptoms, and allergies.
- Oriented and trained new staff on proper procedures and policies.
Medical Assistant
Derry Medical Center
01.2015 - 07.2020
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Improved clinical workflow with introduction of electronic health records system.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Taught patients about medications, procedures, and care plan instructions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Oriented and trained new staff on proper procedures and policies.
Operating Room Assistant
Catholic Medical Center
10.2013 - 01.2015
- Enhanced operational efficiency by maintaining clean and organized workspaces, supporting quick room turnover between surgeries.
- Maintained operating room's inventory of products and replenished stock, when needed.
- Complied with all relevant regulations and guidelines to maintain a safe working environment at all times within the operating room setting.
- Prepared patients for surgery and transported patients to and from operating room.
- Played a crucial role in emergency situations by remaining calm under pressure and assisting surgical teams as needed to save lives or stabilize patients'' conditions quickly.
- Cleaned and sterilized room after surgery and counted instruments and sponges used to account for supplies.
- Assisted in transporting patients, surgical carts and equipment before and during surgical procedures.
- Participated in OR suite turnaround procedures such as cleaning and case cart management.
- Supported surgeons by anticipating their needs and promptly providing required instruments during procedures.
- Maintained functional knowledge of operational procedures to anticipate needs of surgeons.
- Gowned and gloved staff to help team prepare for surgeries.
- Assisted with transfer of patients from recovery room to operating room, providing care and support.
Education
Associate of Applied Science - Medical Assistant
Manchester Community College
Manchester, NH01-2015
No Degree - Certificate
LNA Health Careers
Manchester, NH09-2011
High School Diploma -
MHS
Merrimack, NH06-2011
Skills
- HIPAA compliance
- Patient confidentiality
- Office administration
- Teamwork and collaboration
- Time management
- Adaptable and flexible
- Multitasking Abilities
- Critical thinking
- Epic systems
- Clinical support
- Basic life support for health care providers (BLS)
- CPR certified
- Medical terminology
Certification
- CMA - Certified Medical Assistant
- BLS- Basic Life Support
- CPR- Certified Cardiopulmonary Resuscitation
Timeline
Clinical Scheduler
Dana-Farber
04.2024 - Current
Clinical Assistant
Dana-Farber
05.2021 - 04.2024
Clinical Assistant
Tufts Medical Center
07.2018 - 04.2021
Medical Assistant
Derry Medical Center
01.2015 - 07.2020
Operating Room Assistant
Catholic Medical Center
10.2013 - 01.2015
Associate of Applied Science - Medical Assistant
Manchester Community College
No Degree - Certificate
LNA Health Careers
High School Diploma -
MHS
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