Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Horak

Brunswick,OH

Summary

Dynamic Assistant Store Manager at Aldi with a proven track record in enhancing customer satisfaction and streamlining inventory management. Skilled in team building and problem-solving, I foster a positive work culture while driving sales growth through strategic merchandising and efficient operations. Committed to delivering exceptional service and achieving key performance indicators.

Overview

11
11
years of professional experience

Work History

Assistant Store Manager

Aldi
04.2017 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandising.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.

Associate

Romeo’s Pizza
02.2019 - 07.2019
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Associate

Wendys
02.2014 - 12.2017
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Increased customer satisfaction with thorough product demonstrations and personalized advice.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Education

Brunswick High School
Brunswick, OH

Skills

  • Problem-solving
  • Customer service and engagement
  • Team building and leadership
  • Attention to detail
  • Flexible schedule
  • Operations
  • Inventory management
  • KPI tracking

Timeline

Associate

Romeo’s Pizza
02.2019 - 07.2019

Assistant Store Manager

Aldi
04.2017 - Current

Associate

Wendys
02.2014 - 12.2017

Brunswick High School

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Samantha Horak