Samantha Horn
Shaker Heights,OH
Summary
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.
Overview
6
6
years of professional experience
Work History
Police Dispatcher
Heights Hillcrest Communications Center
08.2011 - 12.2017
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Used specialized software to track and maintain case incident numbers and logs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Assisted callers in emergency situations with appropriate information and support.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Education
No Degree - Business Administration
Ursuline College
Cleveland, OH12.2025
Skills
- Data Entry
- Multi-Line Phone System
- Interviewing
- Records Maintenance
- Critical Thinking
- Active Listening
- Good Judgment
- Decision-Making
- Providing Clear Directions
- Emergency Response Procedures
- CPR and First Aid
- Prioritizing Situations
- Emergency Medical Instruction
- Computer Skills
- Police and Fire Procedures
- Telephone Etiquette
Timeline
Police Dispatcher
Heights Hillcrest Communications Center
08.2011 - 12.2017
No Degree - Business Administration
Ursuline College
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