Summary

Overview

Work History

Education

Skills

Timeline

Samantha Horn

Shaker Heights,OH

Summary

Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.

Overview

6

6

years of professional experience

Work History

Police Dispatcher

Heights Hillcrest Communications Center

08.2011 - 12.2017

Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
Used specialized software to track and maintain case incident numbers and logs.
Questioned callers to determine nature of problems and locations to direct type of response needed.
Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Assisted callers in emergency situations with appropriate information and support.
Applied interpersonal skills in neutralizing hostile and emotionally charged situations.

Education

No Degree - Business Administration

Ursuline College

Cleveland, OH

12.2025

Skills

Data Entry
Multi-Line Phone System
Interviewing
Records Maintenance
Critical Thinking
Active Listening
Good Judgment
Decision-Making

Providing Clear Directions
Emergency Response Procedures
CPR and First Aid
Prioritizing Situations
Emergency Medical Instruction
Computer Skills
Police and Fire Procedures
Telephone Etiquette

Timeline

Police Dispatcher

Heights Hillcrest Communications Center

08.2011 - 12.2017

No Degree - Business Administration

Ursuline College