Samantha Howard
Colorado Springs,CO
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Home and Finance Manager/ SAHM
Howard Family
01.2003 - Current
- Coordinate monthly budgeting ensuring all financial obligations are met with zero discrepancies for over eight years
- Provide transportation to and from school, medical appointments, academic and sporting events and various other activities resulting in safe transport of family members with no traffic violations
- Prepare balanced nutritional meals daily for six individuals consistently meeting all family nutritional needs successfully
- Communicate internally with family members daily utilizing conflict resolution, compassion and counseling techniques and with external individuals ensuring that all information, questions and concerns are addressed in consistent and timely manner.
Assembly Worker
SMX StaffManagement
10.2022 - 03.2023
- Actively met assembly goals
- Followed detailed assembly instructions, processes and procedures.
- Completed assigned tasks quickly to decrease production time.
- Notified supervisor of issues with equipment or production.
- Visually inspected devices for defects and placed defective items into reject bin.
- Performed in depth assembly of parts, product and products
- Managed and solved issues
- Responsible for shipping and packing duties
Team Member
Culver's
03.2022 - 10.2022
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained productive, efficient approach to all tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Resolved issues quickly to maintain productivity goals.
Ordering Specialist
SYNQ3 Restaurant Solutions
12.2020 - 09.2021
- Ensure and maintain high level of customer service by taking ownership of customer queries and handling orders from receipt to closure of sales.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Shuttle Driver
E9 Enterprises Inc
07.2020 - 09.2020
- Convey passengers to and from predetermined locations
- Assist passengers in loading and unloading zones to maintain social distancing and safety protocols
- Maintain decent conversation with customers, assist them with directions or suggestions on other fun activities to do while in Colorado or Colorado Springs
- Answer passengers' questions in polite, professional and gentle manner
- Maintain constant communication with supervisor, manager and other drivers for road conditions
- Carry out regular check on shuttle vehicle before and after each day run
- Shows integrity by working Overtime hours and doing other duties needed by company and team
- Dresses in neat and professional manner.
- Operated with safety and skill to avoid accidents and delays.
- Maintained clean and neat shuttle for passenger comfort.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
Telephone Sales Representative
Graven
12.2018 - 05.2020
- Encourage customers to buy services and products by using prepared script to reference important parts of what company offers
- Go off-script when necessary to build a relationship with customers or answer any questions they have not addressed in script
- Advise prospective and current customers by answering questions and addressing concerns about purchased products
- Update database with new information when needed
- Follow organization standards to maintain quality service and guarantee customers receive exceptional service
- Boost morale in office by encouraging other sales representatives and adopting a team mentality on sales floor
- Shows integrity by working Saturdays and double shifts.
- Set up and updated customer accounts and researched questions using multiple computer systems.
- Escalated dissatisfied customers to management to maintain focus on achieving sales targets.
- Overcame initial customers' call objections with strong scripts and used persuasive techniques to redirect skeptical callers toward purchases.
Consultant (Sub-Contractor)
Beachbody
12.2014 - 03.2020
- Contact regular and prospective customers to demonstrate healthy living products explaining products features and soliciting orders
- Recommend products to customers, based on customers' needs and interests
- Answer customers' questions about products, prices, availability, and product uses
- Estimate or quote prices, availability and delivery dates
- Consult with clients after sales to resolve problems and provide ongoing support.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Supported clients with business analysis, documentation and data modeling.
- Created detailed road maps of action items and project goals and generated reports to inform budgeting and planning.
- Participated in team projects, demonstrating ability to work collaboratively and effectively
Consultant (Sub-Contractor)
Scentsy
04.2011 - 09.2019
- Provide client services fostering solid relationships moving into soft-sales and contacting regular and prospective customers to demonstrate product features and soliciting orders
- Recommend multiple products to customers, based on customers' interests
- Answer customers' questions about products, prices, availability, and product uses
- Estimate or quote prices, availability and delivery dates
- Consult with clients after sales to resolve problems and provide ongoing support.
Assistant Manager
Sonic Drive
09.1998 - 05.2005
- Kept records required by government agencies regarding sanitation of restaurant
- Investigates and resolves complaints regarding food quality, service, and accommodations
- Maintain food and equipment inventory, and keep inventory records, working with vendors successfully in receipt of all deliveries
- Monitor food preparation methods to ensure that food is prepared properly and received in timely manner by patrons
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Creates and maintains employee schedules understanding up-tempo times and workflow management within Colorado Springs Market
- Utilize conflict resolution within resolving patron complaints and issues as well as internally with staff.
Education
High School Diploma -
Pueblo West High School
05.2001
Skills
- Exceptional customer and client service experience
- Leader team player working well in diverse groups daily
- Communicate consistently throughout all levels
- Sales and Management experience
- Detail oriented, reliable and flexible, willing to learn new tasks
- Microsoft office
- Windows 10/windows 8/Vista
- Scheduling and Event planning
- Delivery Driver Experience
- Shuttle Driving
- Product Demos
- Telemarketing
- Conflict Management
- Budgeting
- Negotiation
- Cold Calling
- Presentation Skills
- Active Listening
- Brand Promotion
- Customer Support
- Information Updates
- Hiring and Training
- Cooking Procedures
- Disciplinary Enforcement
- Vacuuming and Sweeping
- Cultural Sensitivity
- Constructive Feedback
- Positive Reinforcement Methods
- Dietary Needs
Timeline
Assembly Worker
SMX StaffManagement
10.2022 - 03.2023
Team Member
Culver's
03.2022 - 10.2022
Ordering Specialist
SYNQ3 Restaurant Solutions
12.2020 - 09.2021
Shuttle Driver
E9 Enterprises Inc
07.2020 - 09.2020
Telephone Sales Representative
Graven
12.2018 - 05.2020
Consultant (Sub-Contractor)
Beachbody
12.2014 - 03.2020
Consultant (Sub-Contractor)
Scentsy
04.2011 - 09.2019
Home and Finance Manager/ SAHM
Howard Family
01.2003 - Current
Assistant Manager
Sonic Drive
09.1998 - 05.2005
High School Diploma -
Pueblo West High School