Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Hubert

St Charles,MO

Summary

Self-motivated and driven professional looking to bring years of experience to both the right team and organization. Background in mortgage and Securities lending. Excellent Client and customer service. Relationship skills and team leadership. Outstanding ability to work independently or as part of a group. Ambitious and willing to grow within the right environment, and very eager to. share years of knowledge and experience. Looking for a fast paced and growing, dynamic industry willing to serve their clients best.

Overview

5
5
years of professional experience

Work History

Executive Assistant

Kammeier Property Group
O'Fallon , MO
03.2024 - 03.2025
  • Coordinate with lenders and their processing teams to ensure timely closings.
  • Order payoffs, HOA statements and other required documents for closings.
  • Schedule inspections and appraisals as needed during the transaction process.
  • Provide updates to clients throughout the entire transaction process via email, phone calls, or text message.
  • Communicate effectively with buyers and sellers, lenders, attorneys, title companies, and other parties involved in the transaction process.
  • Follow up regularly with agents regarding any outstanding items that are needed for closing.
  • Worked closely with mortgage brokers and lenders to obtain loan documents required for closing.
  • Create and distribute marketing materials, attended networking events, and promoted the agency and its services to potential referral partners.
  • Scheduled and coordinated completion of pre-listing and post-closing tasks.
  • Review and ensure all transaction documents are complete, signed, and filed.
  • Maintain communication between real estate agents, clients, escrow companies, and mortgage brokers during the course of the transaction.
  • Assisted with the coordination of open houses, inspections, and showings.
  • Schedule sellers through ShowingTime to organize when the property will go live on the market.
  • Provide administrative support to real estate agents, including scheduling, filing, and data entry.
  • Monitor transaction timelines and deadlines, ensuring all necessary paperwork is completed on time.
  • Manage all aspects of buyer and seller transactions, from executed purchase agreement to closing.
  • Ensuring deadlines are met in a timely manner, such as inspections, resolutions to inspections, loan commitment, and closings.
  • Working with Canva to create marketing strategies and advertisements.
  • Running ad campaigns through social media marketing properties.

Escrow Specialist I

Flat Branch Home Loans
Chesterfield, MO
02.2023 - 03.2024
  • Receive and document caller inquiries regarding insurance claim losses.
  • Receive and document email inquiries regarding insurance claim losses.
  • Provided guidance to borrowers on navigating the insurance claim loss process and identifying the appropriate claim category.
  • Assist borrowers in completing necessary paperwork associated with their insurance claim packet.
  • Communicat regularly with insureds, insurance companies, contractors, and any third parties throughout the claims process.
  • Maintain accurate records of all claim activities and stages in which the claim was in.
  • Collaborate with management to identify areas of improvement in the insurance loss process.
  • Process and validate insurance checks to guarantee prompt return to insureds.
  • Process mail in a timely manner.
  • Ensuring to follow up on all tasks assigned at hand.
  • Process all PMI removals.
  • Process all appraisal requests and orders in a timely manner for PMI removals.
  • Explaining PMI removal process to all borrowers who put in a request.
  • Responding to all emails in a timely manner.
  • Review appraisals to validate PMI removal process.
  • Reviewing substantial improvements in order to process an appraisal request for PMI removal.
  • Maintain workflow with both PMI request inbox and Insurance Loss inbox. Ensured prompt responses within 48 hours.
  • Followed up on customer inquiries not immediately resolved.
  • Ensured adherence to all company regulations relating to customer service operations.
  • Identified, researched and resolved customer issues using the computer system.
  • Managed multiple projects simultaneously while meeting deadlines consistently.
  • Collaborated with colleagues from other departments for cross-functional projects.
  • Identified opportunities for process improvement based on feedback from customers.
  • Participated in team meetings discussing best practices for handling difficult calls.
  • Resolved conflicts between clients by providing effective solutions that ensured satisfaction for both parties involved.
  • Developed positive relationships with clients through friendly communication.

Forensic Analyst

Watchtower Security
Maryland Heights, MO
09.2022 - 02.2023
  • Examine and review video surveillance requested by police departments, detectives, property managers, and courts.
  • Prepare short clips, or images of any crime related to the request and prepare that for any requester.
  • Reviewed video and selected best footage for storytelling.
  • Analyzed video content for quality control and editorial corrections.
  • Checked video for corruption and confirmed media rendered correctly.
  • Transformed footage and assets to create compelling videos and content.
  • Collaborated with creative team and director to align editing approach with artistic vision.
  • Provided onsite event editing to create quality media content and accommodate tight deadlines.
  • Implemented keyframe animations effectively within content to drive intended narrative.
  • Incorporated feedback in workflow process to deliver global consistency across work.

Home Loan Specialist

PennyMac Loan Services
St. Louis , MO
10.2019 - 09.2022
  • Proven track record at delivering timely and accurate information in a fast-paced environment
  • Researched condo insurance information and flood certificates.
  • Works closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Trained employee's and provides coaching with positive feedback.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Submitted applications to credit analysts.
  • Effective time management skills to deliver work on time.
  • Highly proficient communicator, written and oral, within all various channels.
  • Handles issues with multiple departments to expedite processing and/or issue resolution.
  • Wage/Income certified.
  • Rental certified.
  • Training in appraisals, ordering appraisals, and monitoring appraisals through WestVM/ClosingCorp.
  • Maintain and monitor Appraisal Monitoring mailbox daily.
  • Reviewed and processed loan applications to determine eligibility.
  • Monitored daily activities of the loan processing team to ensure compliance with guidelines.
  • Compiled data from multiple sources into a single unified report format.
  • Verified accuracy of all documentation prior to submission for final approval.
  • Collaborated with legal professionals in order to resolve complex disputes between parties involved in a transaction.
  • Gathered client debt, credit and income information to determine loan eligibility.
  • Created detailed reports on appraisals status and provided updates to team and manager.
  • Analyzed credit history, income statements, and tax returns to assess risk factors.
  • Collaborated with underwriters to ensure timely completion of the loan process.

Education

BACHELOR OF ARTS - Criminal Justice

LINDENWOOD UNIVERSITY
2018

HIGH SCHOOL DIPLOMA -

HOLT HIGH SCHOOL
2014

Skills

  • A high-energy, enthusiastic, and dependable individual who excels in challenging and competitive environments
  • Reputation as a dependable and accountable employee
  • Strong communication, motivation, team building, liaison, and leadership abilities
  • Devoted learner, insatiable appetite to gain, and apply new knowledge
  • Work well under pressure, with little supervision
  • Plans and organizes work efficiently, good follow-through with careful attention to detail
  • Readily accept new challenges, facing them in a capable and professional manner
  • Team player who is extremely motivated, and assertive
  • Critical thinker
  • Adaptability
  • Well-trained with Microsoft, Excel, and Excel spreadsheets
  • Goal-Oriented
  • Encompass
  • Black Knight

Timeline

Executive Assistant

Kammeier Property Group
03.2024 - 03.2025

Escrow Specialist I

Flat Branch Home Loans
02.2023 - 03.2024

Forensic Analyst

Watchtower Security
09.2022 - 02.2023

Home Loan Specialist

PennyMac Loan Services
10.2019 - 09.2022

BACHELOR OF ARTS - Criminal Justice

LINDENWOOD UNIVERSITY

HIGH SCHOOL DIPLOMA -

HOLT HIGH SCHOOL

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