Samantha Huckaby
Bakersfield,Ca
Summary
Focused college graduate with MBA in Business Administration, industrious and enthusiastic management professional offering 11+ years of restaurant experience & 1 years in case management. Proven to consistently meet productivity, business, and customer service objectives. Skillfully work with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction.
Overview
19
19
years of professional experience
Work History
Child Support Specialist
Kern County Child Support Services
02.2024 - Current
- Managed a case load of 650+
- Completed case interviews
- Provided excellent customer service
- Completed & filed legal documents
Full-Service Shopper
Instacart
12.2017 - 02.2024
- SHOP FULL-SERVICE ORDERS AT VARIOUS STORES
- DELIVER TO CUSTOMERS PERSONAL RESIDENCE
Holiday PSE
U.S.P.S.
10.2017 - 12.2017
- Loaded letters onto processing equipment, removed non-processable letters, and maintained continuous sorting feed
- Used automated mail processing equipment to sort and collate mail
- Sorted and placed mail into mailboxes with accuracy and efficiency
- Supervised and coached 6 new staff members per 7 days
Restaurant Manager
South Bay Foods/Scarbrough
01.2006 - 10.2017
- Oversaw front-of-house personnel to maintain adequate staffing and minimize overtime
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Maintained a safe working and guest environment to reduce the risk of injury and accidents
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment, and supplies
- Actively participated in ongoing customer service programs to build sales and rapport in the community
- Led and directed team members on effective methods, operations, and procedures
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant
- Carefully interviewed, selected, trained, and supervised staff
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Education
Masters of Business Admin - Human Resources Management
Cal State University Bakersfield
12.2023
Bachelor of Science - Human Resources Management
California State University Bakersfield
Bakersfield05.2021
Associate of science - Business Administration
Bakersfield College
05.2019
Skills
- Ability to supervise employees
- Workplace safety
- Handling and sorting mail
- Inventory control and record keeping
- Staff management
- Kitchen equipment operation and maintenance
- Passion for customer satisfaction
- Point of Sale (POS) system operation
- Conflict resolution techniques
- Strong work ethic
- Budgeting
- Cost-controls
- Order delivery practices
- Staff scheduling
- Food service background
- Operations management
- Food preparation and safety
- Case load management
- Case analysis
- Legal Research
- Policy Knowledge
- Assertiveness
Timeline
Child Support Specialist
Kern County Child Support Services
02.2024 - Current
Full-Service Shopper
Instacart
12.2017 - 02.2024
Holiday PSE
U.S.P.S.
10.2017 - 12.2017
Restaurant Manager
South Bay Foods/Scarbrough
01.2006 - 10.2017
Masters of Business Admin - Human Resources Management
Cal State University Bakersfield
Bachelor of Science - Human Resources Management
California State University Bakersfield
Associate of science - Business Administration
Bakersfield College