Samantha Huften
Grasonville,Maryland
Summary
To obtain a business administrator position that will utilize my skills and experience with managing office personnel, scheduling, accounts receivable, billing, insurance processing and document control. Hardworking Billing Manager proficient in overseeing team operations, implementing improvements and reducing delinquency. Offering 15 years of experience in Medical Billing and excellent management skills. Veteran Billing Manager focused on team efficiency and producing high-quality work. Excellent collaborator and relationship-builder familiar with compliance and documentation requirements. Enthusiastic about taking billing operations to the next level through proactive leadership and skilled problem solving. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Billing Manager
Annapolis Colon And Rectal Surgeons
06.2015 - Current
- Reviewed billing problems, researched issues, and resolved concerns.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Worked with customers to develop payment plans and bring accounts current.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Performed testing for billing modules, enhancing new functionality and process improvements.
- Established and checked coding procedures, monitored reports and updated internal files.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Complied with established internal controls and policies.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Performed billing, collection, and reporting functions for office generating over $[Amount] annually.
- Conducted performance reviews and implemented improvement plans.
- Developed strategic plans for day-to-day financial operations.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted with onboarding new clients and securing paperwork completion.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Scheduled office meetings and client appointments for staff teams.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Compiled information from files and research to satisfy information requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Manager on Duty
Strong Smiles Dental Care
11.2013 - 06.2015
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Handled everyday issues with insurance companies
- Processed EOB's
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
Receptionist
Dr. Leo Menedez
02.2013 - 10.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Compiled information from files and research to satisfy information requests.
- Collected [Type] payments, processed transactions and updated relevant records.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Routed incoming mail and messages to relevant personnel without delay.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Organized, maintained and updated information in computer databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with onboarding new clients and securing paperwork completion.
Externship
Lakeside Medical Billing and Coding
02.2012 - 04.2012
- Externship
- Collected,verified, monitored and entered appropriate patient data in computer system
- Ensured all necessary paperwork completed and signed appropriately
- Selected correct diagnosis and CPT codes based on documentation
- identified insurance issues
- Answered phones
- Processed EOB's
Assistant Office Manager
Dr. Carl Schneider
06.2008 - 01.2010
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Front Desk Manager
Bowie Community Center
09.2006 - 09.2008
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Attended staff meetings and brought issues to attention of upper management.
Education
No Degree - Film
Anne Arundel Community College
Arnold, MarylandMedical Billing And Coding Certificate - Medical Billing And Coding
American Career Institute
Columbia, MD02.2012
High School Diploma -
Bowie High School
Bowie, Maryland05.2007
Skills
- Interest Calculations
- Workflow Planning
- Process Improvements
- Report Preparation
- Program Improvements
- Invoice Processing
- Procedure Optimization
- Team Direction
- Project Management
- Collections Experience
- Project Leadership
- Operations Monitoring
- Collections Understanding
- Training and Mentoring
- Staff Training
- Account Reconciliation
- HIPAA Knowledge
- Software Proficiency
- Contract Negotiation
- Adaptability
- Regulatory Compliance
- Cash Flow Forecasting
- Organizational Skills
- Problem Solving
- Team Leadership
- Payment Posting
- Staff Training and Development
- Data Entry Accuracy
- Financial Analysis
- Denial Management
- Interpersonal Communication
- Decision Making
- Conflict Resolution
- Medical Billing Expertise
- Claims Processing
- Time Management
- Insurance Verification
- Revenue Cycle Management
- Attention to Detail
- Accounts Receivable Management
- Collections Management
- Prioritizing and Planning
- Relationship Building
- Employee Training Oversight
- Sales Support
- Decision-Making
- Business Relationship Management
- Willing to Learn
- Strategy Development
- Critical Thinking
- Quality Assurance
- Adaptable to Market Fluctuations
- Financial Resource Management
- Operational Reporting
- Goal Setting
- Customer Service
- Work Planning
- Team Building Leadership
- Compliance Assessment
- Risk Assessment
- Data Analysis
- Cost Data Analysis
- Cash Flow Management
Lakeside Medical Billing And Coding
Externship
Summary Of Skills
- Medical Terminology
- Study of the Human Body
- Dental Terminology and tooth numbers
- Pathophysiology
- Medical Billing
- Insurance claims and Processing
- Medisoft software experience
- Dentrix software experience
- Pharmacology
- Medical Ethics and Law
- ICD-9 CM Coding
- CPT-4 (Non-Surgical)
- CPT-4 (Surgical Procedures)
Timeline
Billing Manager
Annapolis Colon And Rectal Surgeons
06.2015 - Current
Manager on Duty
Strong Smiles Dental Care
11.2013 - 06.2015
Receptionist
Dr. Leo Menedez
02.2013 - 10.2013
Externship
Lakeside Medical Billing and Coding
02.2012 - 04.2012
Assistant Office Manager
Dr. Carl Schneider
06.2008 - 01.2010
Front Desk Manager
Bowie Community Center
09.2006 - 09.2008
No Degree - Film
Anne Arundel Community College
Medical Billing And Coding Certificate - Medical Billing And Coding
American Career Institute
High School Diploma -
Bowie High School
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