Samantha Hulford
Elma,WA
Summary
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Knowledgeable with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Punctual and honest with solid background in any environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
7
7
years of professional experience
Work History
CNA in Training
Adult Medical Nurse Home Care
05.2021 - 07.2021
- Promoted patient safety through diligent monitoring and reporting of any changes in condition or concerns.
- Provided constructive feedback during training sessions as part of ongoing professional development efforts within the team setting.
- Increased patient satisfaction through effective listening skills and empathetic responses during interactions.
- Improved patient mobility by supporting ambulation exercises and transfers using proper techniques.
- Fostered a positive and supportive work environment by actively participating in team-building activities and maintaining open lines of communication with colleagues.
- Maintained a clean and organized environment for patients, performing regular housekeeping tasks to ensure hygiene standards were met.
- Ensured accurate documentation of all care provided, adhering to facility policies regarding electronic health records and medical charting.
- Enhanced patient comfort by providing compassionate and attentive care during daily activities.
- Contributed to efficient team operations by consistently being punctual, organized, and prepared for each shift.
- Facilitated mealtime assistance for patients requiring help with feeding or dietary restrictions while ensuring that nutritional needs were met.
Shift Supervisor
KFC Restaurant
03.2016 - 06.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Cashier
Doller Tree
01.2016 - 07.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Food Sampler
WinCo Foods
02.2016 - 09.2016
- Increased brand awareness by representing multiple vendors during in-store sampling events.
- Assisted customers with dietary restrictions or allergies by providing appropriate alternative suggestions.
- Contributed to overall store performance by supporting additional tasks such as stocking shelves or assisting at checkout when needed.
- Achieved high levels of customer satisfaction through friendly interactions and consistent demonstration of product expertise.
- Offered customers free samples of selected food products and coupons for discounts.
- Gathered valuable feedback from customers to help improve future promotions and product offerings.
- Boosted sales of featured products through engaging and informative sampling demonstrations.
- Collaborated with store staff to maintain clean, organized, and well-stocked sample stations.
- Ensured food safety compliance in all sampling activities by following strict hygiene standards.
- Learned and understood features and benefits of products being offered for sample.
- Communicated clearly, displayed patience with unfriendly guests and assertively reached out to gain attention of potential samplers.
- Created a welcoming atmosphere at the sample station, encouraging customers to try new items.
- Built strong relationships with store managers and staff, fostering a positive working environment.
- Developed strong knowledge of various food items to effectively answer customer inquiries.
- Promoted healthy eating habits through the distribution of nutritious and delicious food samples.
- Maintained accurate records of sampled products, customer feedback, and sales data for reporting purposes.
Cashier
Goodwill
10.2014 - 08.2015
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Staff motivation
- Inventory control
- Strategic planning
- Continuous improvement
- Team leadership
- Problem-solving
- Team supervision
- Customer service
- Customer assistance
- Patience and empathy
- Work ethic and integrity
- Cleaning and sanitizing
Timeline
CNA in Training
Adult Medical Nurse Home Care
05.2021 - 07.2021
Shift Supervisor
KFC Restaurant
03.2016 - 06.2019
Food Sampler
WinCo Foods
02.2016 - 09.2016
Cashier
Doller Tree
01.2016 - 07.2017
Cashier
Goodwill
10.2014 - 08.2015
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