Samantha Humphrys
Clarkesville,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
TTEC, INC
Englewood, CO
11/01/21 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Home Health Aide
Home Nurse
Dahlonega, GA
02.2020 - 09.2021
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Transported clients to doctor appointments and social events.
- Prepared meals and snacks according to prescribed diets.
- Assisted in ambulation and exercise routines for clients.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
- Assisted clients with bathing, dressing and incontinence care.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
Customer Service Representative
Windstream Communications, Inc.
Baldwin, GA
04.2015 - 01.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Strengthened customer retention by offering discount options.
- Mentored junior team members and managed employee relationships.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Collected deposits or payments and arranged for billing.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Mentored new employees on procedures and policies to maximize team performance.
- Made outbound calls to obtain account information.
- Upheld quality control policies and procedures to increase customer satisfaction.
Education
Certificate - Small Business Management
North Georgia Technical College
Clarkesville, GA05-2011
High School Diploma -
Habersham Central High School
Mount Airy, GA05-2010
Some College (No Degree) - Psychology
Emmanuel College
Franklin Springs, GASkills
- Appointment Scheduling
- Information Security
- Scheduling
- Complaint resolution
- Inbound and Outbound Calling
- Data Collection
- Data Entry
- Courteous demeanor
References
References available upon request.
Timeline
Home Health Aide
Home Nurse
02.2020 - 09.2021
Customer Service Representative
Windstream Communications, Inc.
04.2015 - 01.2020
Customer Service Representative
TTEC, INC
11/01/21 - Current
Certificate - Small Business Management
North Georgia Technical College
High School Diploma -
Habersham Central High School
Some College (No Degree) - Psychology
Emmanuel College
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