Summary
Overview
Work History
Education
Skills
Certification
Timeline
Volunteer

Samantha Hunt

Spring Hill,FL

Summary

Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Experienced in diverse retail environments. Accomplished ASM skilled at building an atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Professionally interacted with customers to promote 80% customer service ratings.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Lowes Home Improvment
Spring Hill, Florida
09.2021 - 04.2022
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Analyzed and interpreted store trends to facilitate planning.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Walked through store areas every every 2 hour to identify and proactively resolve issues negatively impacting operations.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Department Manager

Lowes Home Improvment
Spring Hill, FL
03.2007 - 04.2022
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Communicated with managers of other departments to maintain transparency.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs.
  • Analyzed and interpreted store trends to facilitate planning.
  • Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
  • Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.

Front End Manager

Lowes Home Improvment
Spring Hill, FL
02.2019 - 09.2021
  • Maintained strong customer relations and effective customer service standards.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Oversaw cashier operations, bookkeeping and security.
  • Coached employees through day-to-day work and complex problems.
  • Evaluated employee performance and made recommendations for improvements.
  • Motivated employees to perform at peak productivity with morale-boosting programs.
  • Managed shelf inventory and customer-focused loss prevention strategies.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Reviewed financial reports and trend forecasts.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Monitored cash drawers in 15 checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Managed customer service duties by greeting every customer daily and informing customers about products.
  • Offered credit applications to customers, cross-selling and converting 5 out of 10 customers into cardholders.
  • Raised yearly participation rate of associate participation by 7%
  • Hired staff members who brought talent, enthusiasm and experience to skilled team of associates.

Installed Sales Department Manager

Lowes Home Improvment
Spring Hill, FL
02.2017 - 02.2019
  • Managed Install process in people's homes and businesses.
  • Maintained relationships with return customers.
  • Trained installers on installation safety and store equipment use.
  • Inventoried installation supplies before scheduling installations or ordering more.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Managed accounts to retain existing relationships and grow share of business.
  • Organized promotional events and interacted with community to increase sales volume.
  • Maintained up-to-date knowledge of competitor products and pricing in market served. Volume pricing
  • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
  • Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.

Education

Associate of Science - Nursing

Brekenridge School of Nursing
Tampa Florida
12.2015

High School Diploma -

Frank W. Springstead High School
Spring Hill, FL
05.2001

Skills

  • Microsoft Office
  • Microsoft Excel
  • Retail Operations
  • Time Management
  • Sales Promotion
  • Oracle PeopleSoft
  • Store Opening and Closing
  • Cost Management
  • Business Leadership
  • Microsoft Windows
  • Management Team-Building
  • Strategic Merchandising

Certification

  • CNP - Certified Notary Public

Timeline

Assistant Store Manager

Lowes Home Improvment
09.2021 - 04.2022

Front End Manager

Lowes Home Improvment
02.2019 - 09.2021

Installed Sales Department Manager

Lowes Home Improvment
02.2017 - 02.2019

Department Manager

Lowes Home Improvment
03.2007 - 04.2022

Associate of Science - Nursing

Brekenridge School of Nursing

High School Diploma -

Frank W. Springstead High School

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Samantha Hunt