SAMANTHA HUNTE
Kissimmee,FL
Summary
Organized Medical Scheduler known for high productivity and efficiency in task completion. Skilled in patient coordination, appointment scheduling software, and creating an amazing patient experience. Excel in communication, time management, and problem-solving to enhance office operations and patient experience.
Overview
13
13
years of professional experience
Work History
Medical Scheduler
Albany Medical Center Pediatric Division
NY
03.2024 - 12.2024
- Responsible for the registration and scheduling process for complex patients
- Responsible for updating the system with registration, scheduling and insurance information
- Prepares patient disability and out of work / school paperwork
- Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any patient questions
- Ability to work in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow
- Understands the practice and hospital strategic plan
- Supports plans, policy and procedures, and initiatives within scope of their department expectations and role
- Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center
- Exemplify Albany Med CARES guiding principles
- A champion to ensure an optimal patient experience
- Understands patient safety goals
- Interact with a diverse patient population
Call Center Representative
Agewell New York
10.2021 - 12.2023
- Effectively managed a substantial volume of inbound calls in a timely manner
- Assisted members with health insurance coverage inquiries
- Systematically documented each call, ensuring accuracy and completeness
- Mailed requested documents to members promptly
- Prioritized excellent customer service, contributing to strong customer relationships
- Addressed questions and concerns with speed and professionalism
Receptionist
Womens Health Clinic
06.2018 - 09.2018
- Processed insurance-related inquiries, collected co-payments, and addressed patient queries during the summer of 2018 in North Carolina
- Managed incoming phone calls and emails, providing prompt and professional responses to ensure a high standard of customer service
- Maintained meticulous records by updating patient files with accurate and current information, adhering to confidentiality and compliance standards
- Organized and filed paperwork systematically to enhance efficiency in document management within the healthcare setting
- Facilitated the transmission of essential documents through faxing, ensuring timely and secure communication in compliance with healthcare protocols
- On a daily basis, managed division activities by adhering to organized standards, submitting payroll, and solving problems
- HR responsibilities include managing all administrative support staff directly, ensuring employee competency, resolving conflicts when necessary, complying with all Center wide employment policies, maintaining communication with staff, hiring processes, employee development and recognition – orientations, trainings, and fillings for employees
- Manages physicians schedules on a monthly, weekly and daily basis, keeps track of physician off-site time, fills vacant slots, and manages templates
- Assist with billing process, obtaining all billing information, works open encounter reports, MCPG reports, and follows up on billing as needed
Secretary / Counselor
Vacation Bible School Summer Camp
06.2012 - 08.2017
- Facilitated academic mentorship for children, offering guidance on educational pursuits, career pathways, and addressing personal challenges
- Exercised meticulous supervision to ensure the optimal well-being and development of the children under care
- Conducted bookkeeping activities to maintain accurate financial records for the organization
- Systematically organized and filed paperwork to enhance efficiency in document management
- Streamlined supply chain operations by placing and managing orders for necessary materials and resources
- Authenticated and endorsed various documents, ensuring compliance with regulatory standards and organizational policies
- Prepared comprehensive documentation essential for the seamless operation of the camp, emphasizing accuracy and attention to detail
- Demonstrated prompt and effective communication by responding to emails, handling phone inquiries, and coordinating trip arrangements for camp participants
- Undertook administrative responsibilities in the capacity of a secretary, managing tasks related to organizational correspondence and documentation
Education
Associate of Science -
Queensborough Community College
12-2019
High School Diploma -
Cambria Heights Academy
06-2016
Skills
- Mentoring and Guidance
- Administrative Proficiency
- Healthcare Administration
- Call Center Operations
- Customer Service
- Community Service
- Schedule management
- Data entry proficiency
- Appointment coordination
- Patient confidentiality
- File preparation
- Patient scheduling
- Patient relations
- Insurance verification
- Medical office procedures
- Strong organization
- Patient data abstracts
- Referral verification
- Patient billing
- Outpatient procedures
- Co-payment collection
- Bookkeeping
- Clerical support
- Problem-solving abilities
Accomplishments
- Contributed over 150 hours of dedicated community service with the Beta Omicron Chapter under the National Sorority of Phi Delta Kappa
Timeline
Medical Scheduler
Albany Medical Center Pediatric Division
03.2024 - 12.2024
Call Center Representative
Agewell New York
10.2021 - 12.2023
Receptionist
Womens Health Clinic
06.2018 - 09.2018
Secretary / Counselor
Vacation Bible School Summer Camp
06.2012 - 08.2017
Associate of Science -
Queensborough Community College
High School Diploma -
Cambria Heights Academy
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