Summary
Overview
Work History
Education
Skills
References
Timeline
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Samantha Huqueriza

San Diego,CA

Summary

Personable and dedicated Customer Service Representative with extensive experience in the Events industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients as well as teammates. Motivated to maintain customer satisfaction as well as teammate relationships to facilitate company success. Possesses expertise in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience

Work History

Office Manager

Bright Event Rentals
02.2024 - 02.2025
  • Oversaw office inventory activities by ordering and requisitions, stocking and shipment receiving.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Developed detailed plans based on broad guidance and direction.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Customer Service Associate

Birkenstock USA
04.2022 - 02.2024
  • Meeting and exceeding productivity targets by handling every interaction with top-notch customer service.
  • Upholding quality control policies and procedures to increase customer satisfaction.
  • Support customer service goals and promote high customer satisfaction by resolving problems through friendly, knowledgeable and positive communication.
  • Maintained high satisfaction rating with customers by providing exceptional service and support.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Refer unresolved customer grievances to designated departments for help with further investigation.
  • Monitor and review customer feedback on a regular basis to improve personal customer communication
  • Promoted to Level 2 Customer Service Associate in less than a year of employment.
  • Offer support, when needed, to other team members to assist in resolving customer inquiries

Client Services Representative (Sales)

Tawkify
01.2021 - 04.2022
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Contacted new and existing customers to outline benefits of products.
  • Collaborated with other sales team members to share selling strategies and gain new insights.
  • Used active listening and relationship-building skills to assess customer needs, build rapport and connect efficiently.
  • Planned and organized strategic daily work schedule to maximize time and maintain frequent connections with customers.
  • Successfully sold over $900k in the year of 2021.

Event Consultant

Bright Event Rentals
07.2016 - 09.2019
  • Answer and field phone calls and emails to determine best course of action to quote and execute rental requests.
  • Prepared sales contracts, researched customer needs and promoted various products and services.
  • Keep track of order confirmations from quoting process to final billing through operation system reports.
  • Work closely with Event Directors (outside sales) to ensure proper planning and execution of rental orders.
  • Work closely with Dispatch and Operations team to provide clients with execution excellence of rental installs/strikes and to ensure crew is within the client’s timeline.
  • Capitalized on emerging trends in client markets to strategize methods and solutions.
  • Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.

Event Rental Coordinator

A Grande Affair Party Rents
05.2013 - 07.2016
  • Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
  • Maintain customer rental contracts and ensure rental deliveries and pickups are executed and billed timely and accurately.
  • Maintain customer relations with corporate and private clients to provide the most thorough planning and execution of rentals.
  • Conduct sales meetings with potential clients (wineries, golf clubs, event venues, etc.) to create a personable relationship and obtain new repeat business.
  • Employed sales techniques to boost sales and services.
  • Collected payment by processing credit card transactions.

Education

Some College (No Degree) - Marketing

Diablo Valley College

High School Diploma -

Concord High School
Concord, CA
2008

Skills

  • Customer service skills
  • Technologically savvy
  • Sales expertise
  • Organizational skills
  • Problem-solving abilities
  • Excellent communication
  • Fast and eager learner
  • Self-motivated
  • Adaptive team player
  • Vendor engagement
  • High-energy attitude
  • Issue and conflict resolution

References

Mary Noble – Marketing Director - Colleague from Bright Event Rentals / (707)704-7514 / marynoblecw@gmail.com

Emily Paraskevin – Event Director - Colleague from Bright Event Rentals / (586)219-4014 / eparaskevin@gmail.com

Kim Hudson - Previous Manager - A Grande Affair Party Rents / (925)216-3042 / kim.hudson.ca@gmail.com

Timeline

Office Manager

Bright Event Rentals
02.2024 - 02.2025

Customer Service Associate

Birkenstock USA
04.2022 - 02.2024

Client Services Representative (Sales)

Tawkify
01.2021 - 04.2022

Event Consultant

Bright Event Rentals
07.2016 - 09.2019

Event Rental Coordinator

A Grande Affair Party Rents
05.2013 - 07.2016

High School Diploma -

Concord High School

Some College (No Degree) - Marketing

Diablo Valley College

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Samantha Huqueriza