Samantha Hutchison
Louisville
Summary
Dynamic and compassionate professional with experience at Total Medical Care LLC, adept in office administration and providing exceptional patient-focused care. Skilled in multitasking, file management, and maintaining professional demeanor under pressure. Proven track record of enhancing office productivity and fostering patient well-being through effective communication and organizational skills.
Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
8
8
years of professional experience
Work History
Receptionist/Medical Assistant Intern
Total Medical Care LLC
05.2021 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Managed multi-line phone system and pleasantly greeted patients.
- Enhanced office productivity by handling high volume of callers per day.
- Helped patients complete necessary medical forms and documentation.
- Transcribed phone messages and relayed to appropriate personnel.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Supported office staff and operational requirements with administrative tasks.
Direct Support Professional
ResCare
06.2017 - 08.2019
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe, and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Provided compassionate and patient-focused care to cultivate well-being.
- Monitored clients' overall health and well-being and noted significant changes.
Education
Associate of Arts -
Stark State College
Canton, OH01-2021
Associate of Science -
Stark State College
Canton, OH01-2021
Skills
- Scheduling
- Phone etiquette
- File management
- Positive and professional
- Professional demeanor
- Office administration
- Multitasking and prioritization
- Data entry
- Multi-line telephone systems
- Service-oriented mindset
- Punctuality and reliability
Accomplishments
- Assisted management with the training of multiple new staff members.
- Responded to over customer 30+ inquiries each day.
- Recognized by patients and Office Manager for expedient and effective service.
- Accomplished increase in monetary momentum through independently learning new ways to accurately bill and code.
Timeline
Receptionist/Medical Assistant Intern
Total Medical Care LLC
05.2021 - Current
Direct Support Professional
ResCare
06.2017 - 08.2019
Associate of Arts -
Stark State College
Associate of Science -
Stark State College
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