Samantha Hyde
Cincinnati,OH
Summary
Detail-oriented Office Manager with expertise in payroll administration, QuickBooks invoicing, and financial reconciliation. Proven ability to enhance office operations and ensure tax compliance.
Overview
13
13
years of professional experience
Work History
Office Manager
Art Guild Binders
Cincinnati, OH
08.2022 - Current
- Reconciled books and accounts on a monthly basis.
- Processed payroll biweekly for accurate employee compensation.
- Created and billed invoices using QuickBooks to ensure timely payments.
- Managed incoming calls to provide excellent customer service.
- Executed opening and closing procedures for office operations.
- Scheduled freight logistics for inbound and outbound shipments.
- Foil-stamped materials for books and binders to enhance product presentation.
- Filed and paid Ohio sales tax monthly to maintain compliance.
Consumer Banker I
Fifth Third Bank
Cincinnati, OH
09.2019 - 08.2022
- Fielded 50 to 70 inbound customer calls daily to create new bank accounts.
- Generated revenue through opening depository, credit card, automotive loan, and personal loan accounts.
- Communicated features and benefits of account types clearly and concisely to callers.
- Selected for cross-functional team specializing in SBA Paycheck Protection Program.
Server
Fire House Grill
Cincinnati, Ohio
02.2017 - 09.2019
- Delivered exceptional guest satisfaction through friendly service and extensive product knowledge.
- Managed 10 to 15 tables simultaneously while ensuring prompt attention to customer needs.
- Collaborated with management and team members to resolve guest issues effectively.
- Increased restaurant revenue through strategic upselling of food and beverages.
General Manager
Jet's Pizza
Cincinnati, OH
12.2012 - 02.2017
- Supervised up to 20 employees per shift, ensuring effective daily operations.
- Collaborated with team members to set and achieve performance goals.
- Spearheaded marketing campaigns that increased store revenue.
- Defined employee roles and maintained focus on assigned tasks.
- Conducted interviews, hiring, and training of new staff members.
- Implemented daily quality and cost control measures to enhance operational efficiency.
Education
High School Diploma -
Fairfield Senior High School
Fairfield, OH05-2013
Skills
- Payroll administration
- QuickBooks invoicing
- Financial reconciliation
- Office logistics management
- Tax compliance
- Customer relationship management
- Team supervision
- Conflict resolution
- Effective communication
- Problem solving
- Strategic thinking
- Staff training
- Process improvement
- Credit and collections
- Policy implementation
- Expense reporting
- Organizational skills
- Inventory control
- Customer service
- Financial accounting
- Office administration
- Payroll processing
Timeline
Office Manager
Art Guild Binders
08.2022 - Current
Consumer Banker I
Fifth Third Bank
09.2019 - 08.2022
Server
Fire House Grill
02.2017 - 09.2019
General Manager
Jet's Pizza
12.2012 - 02.2017
High School Diploma -
Fairfield Senior High School