Samantha Hylton
Honolulu,HI
Summary
Detail-oriented and focused Quality Associate/ Certified Lead Phlebotomist with 5 years of lab experience and expertise in phlebotomy processing. Offering strong leadership skills and proficiency in interdepartmental coordination. Committed to protecting public safety through enforcement of internal and regulatory guidelines.
Overview
10
10
years of professional experience
Work History
Phlebotomist
Diagnostic Laboratories
Honolulu, HI
12.2023 - Current
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Followed all safety protocols when handling hazardous materials.
- Prepared specimens for transport to external laboratories.
- Maintained accurate records of collected specimens and test results.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Coordinated workflow based on stat, schedule, or outpatient needs.
Experience QUALITY ASSOCIATE
Grifols Biomat USA
Frederick, MD
01.2020 - Current
- Ensured all standard operating procedures were followed within the center
- Performed quality assurance functions to ensure compliance with internal and external regulations and protocol Conducted trainings for all canter staff
- Determined training needs of staff and organized training interventions to achieve quality standards
- Prepared reports to communicate results of quality inspection activities to management
- Inspected, removed and replaced malfunctioning equipment and tools to minimize workflow disruptions
- Compared and analyzed actual to expected results and reported deviations for resolution
- Performed a review of donor center records
- Performed Weekly employee observations
- Conducted Interviews
- Assisted the Center Quality Manager to ensure that SOPs (Standard Operating Procedures) were followed, and regulatory requirements we met
- Performed daily donor record file review's
- Performed a review of the documentation of unsuitable test results and the disposition of the associated units
- Performed all product release activities
- Performed Waste shipment review
- Documented, investigated, and performed root cause analysis for deviations and customer complaints, specifically in how they relate to the safety of the donor and the quality of the product
- Reviewed of equipment records for the approval of out of service machines for use
- Reviewed all deferred donor reinstatement activities.
LEAD CERTIFIED PHLEBOTOMIST TECHNICIAN
Grifols Biomat USA
Frederick, MD
01.2020 - Current
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture
- Maintained organization of all phlebotomist
- Trained new staff in Phlebotomy
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment
- Observed patient for unusual reactions or events to take appropriate action under established guidelines
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum
- Processed client payments and collected appropriate billing information
- Labeled blood vials with critical information like time of collection, date and patient name
- Interviewed patients to verify test requisitions and patient identity
- Interacted with patients to gather and record data prior to blood draws
- Used multiple electronic medical software to conduct patient intakes and send correspondence.
PROCESSOR
PLASMA, Grifols Biomat USA
Frederick, MD
01.2020 - Current
- Sanitized work area after every patient to prevent contamination and spread of disease
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self
- Followed laboratory guidelines for handling biological specimens
- Obtained serum or viral swab samples for analysis
- Tested raw materials to determine quality and characteristics of substance
- Maintained and tested sterility of medical equipment
- Cleaned and calibrated laboratory equipment
- Followed key principles of asepsis to protect medical equipment from contamination during blood work.
DONOR CENTER TECHNICIAN
Grifols Biomat USA
Frederick, MD
01.2020 - Current
- Assisted in maintaining a clean, organized, and efficient work area, including maintaining supplies necessary to perform job duties
- Provided appropriate feedback to ineligible donor candidates
- Ensured all donor screening information is complete and accurate prior to donation
- Effectively communicated donor medical information to Medical Staff
- Ensured donor confidentiality
- Reported all unsafe situations or conditions to area lead, supervisor, or manager
- Conducted pre-donation medical screening in accordance with established guidelines
- Performed general administrative duties, including greeting donors in a friendly manner, answering phones, and assisting center management as needed
- Learned and maintained through familiarity and compliance with all state and federal regulations, U.S
- Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures
- Established and maintained donor files in an organized and efficient manner
- Assisted in emergency medical procedures when necessary
- Maintained and ensures proper sanitation and cleaning of equipment and work areas between donors
- Built rapport with donors to ensure overall customer satisfaction with the center to support long-term donation
- Reported all equipment, ancillary equipment (beds, carts, etc.) supplies, or facility deficiencies when noted
- Assessed donor suitability and engages in set-up, monitor, and disconnect procedures of the plasmapheresis machine and donors
- Dispossessed of all contaminated disposable equipment.
Phlebotomist
Frederick Memorial Hospital
Frederick, MD
04.2023 - 10.2023
- Consistently chosen by colleagues for assignment to the emergency department, demonstrating a strong aptitude for patient care adaptation and effective time management in high-pressure situations.
- Coordinated with nurses to assess and prepare patients for tests and medical procedures.
- Collect routine and urgent blood samples from children of the ages of 1 to 13 year to geriatric ages.
- Facilitated communication patients, visitors, nurses, physicians and other hospital personnel.
- Collected blood samples for lab analysis to diagnose disease or screen for health problems.
- Safely transferred patients to wheelchair or stretchers for transportation to other departments.
- Monitored patients' condition and reported changes in status or acuity to nurses.
- Identified patients using proper procedures prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Verified collection orders and communicated discrepancies to nurses.
OFFICE MANAGER
COMFORT KEEPERS
01.2017 - 08.2019
- Scheduling workers to fill in available needs for the patients
- Warm calling prospective clients to sell services and follow up on additional leads
- Conducted interviews for prospective applicants to fill available job positions
- Answered phones and greeted all prospective clients, welcoming them to the office
- Responded to all emails, faxes, and requests made to the company
- Followed up on billing, processed payment/invoices, and reconciled outstanding invoices
- Solve scheduling conflict issues when employees call out and there are voids in the schedule.
Caregiver
Comfort Keepers
San Diego, CA
01.2017 - 08.2019
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Assisted patients with bathing, dressing, daily hygiene care and grooming.
COFFEE BARISTA
Mocha
Bellaire, MI
07.2014 - 01.2018
- Sold and made custom gourmet coffee
- Sold hot daily items such as Baristas daily pick to get rid of items in the coffee shop
- Made different baked goods
- Took orders for cocktails and food
- Cleaned the coffee shop
- Helped come up with new, fresh, weekly menus
Education
National Healthcare Certification Organization - Phlebotomy Technician
National Association of Phlebotomy Technicians
San Diego, CA08.2020
Skills
- Certified Phlebotomist
- Staff development
- Reporting skills
- Drawing blood
- Donor screening
- HIPAA
- Data entry
- Computer skills
- Employee relations
- Operations oversight
- Scheduling participants
- Venipuncture and phlebotomy
- Friendly, positive attitude
- Flexible schedule
- Customer service
- Organization
Timeline
Phlebotomist
Diagnostic Laboratories
12.2023 - Current
Phlebotomist
Frederick Memorial Hospital
04.2023 - 10.2023
Experience QUALITY ASSOCIATE
Grifols Biomat USA
01.2020 - Current
LEAD CERTIFIED PHLEBOTOMIST TECHNICIAN
Grifols Biomat USA
01.2020 - Current
PROCESSOR
PLASMA, Grifols Biomat USA
01.2020 - Current
DONOR CENTER TECHNICIAN
Grifols Biomat USA
01.2020 - Current
OFFICE MANAGER
COMFORT KEEPERS
01.2017 - 08.2019
Caregiver
Comfort Keepers
01.2017 - 08.2019
COFFEE BARISTA
Mocha
07.2014 - 01.2018
National Healthcare Certification Organization - Phlebotomy Technician
National Association of Phlebotomy Technicians
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