Samantha Hynes
New York,NY
Summary
Motivated restaurant manager with solid background enhancing operational efficiency and team performance. Responsive to changing business demands with adaptable, strategic approaches. Performance-driven and industrious attitude with innovative mentality focused on driving company success.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
Pastavino
New York, NY
06.2021 - Current
- Working under Michelin star chef, ensuring the front of the house has a great understanding of our seasonally shifting menu.
- Ensured that customer service standards were met or exceeded at all times.
- Developed and implemented effective strategies to maximize sales and profits.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Monitored inventory levels and placed orders for new stock as needed.
- Analyzed financial data and prepared reports for senior management.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Managed the full cycle of recruitment process including sourcing, interviewing, screening and selection of candidates.
Barista Manager
Bloom cafe
Staten Island, NY
12.2019 - 06.2021
- Monitored inventory levels, ordered supplies as needed and managed budgets for coffee shop operations.
- Created and implemented operational procedures for the barista team to ensure customer satisfaction
- Developed new ideas to increase sales and customer loyalty through promotions or special events.
- Maintained records of daily transactions and prepared reports for management review.
- Ensured compliance with food safety standards, health regulations and sanitation requirements.
- Recruited, hired, trained and supervised baristas to ensure adherence to company policies and procedures.
- Analyzed product trends to determine purchasing needs based on seasonality or customer preferences.
- Placed orders with suppliers for delivery of products required for daily operations.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
Maitre D'
The Richmond
Staten Island, NY
12.2019 - 06.2021
- Greeted and welcomed guests to the restaurant, providing excellent customer service.
- Provided seating arrangements for guests according to their needs and preferences.
- Ensured efficient operation of the dining room by managing staff duties and activities.
- Resolved customer complaints or disputes in a professional manner while maintaining positive relationships with patrons.
- Monitored guest satisfaction levels through direct interaction during meal times.
- Served as liaison between front-of-house staff and management team for communication purposes.
General Manager
Foundary food group
Manhattan, NY
01.2017 - 05.2019
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Oversaw product development initiatives from concept through completion stages.
- Ensured compliance with local health department regulations regarding food safety standards.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Created schedules and monitored payroll to remain within budget.
Education
Associate of Applied Science - Hotel And Restaurant Management
New York City College of Technology of The City University of New York
Brooklyn, NY06-2018
Skills
- Wine Knowledge
- Reservation Management
- Team Management
- Guest Relations
- Event Planning
- Marketing
Timeline
Assistant General Manager
Pastavino
06.2021 - Current
Barista Manager
Bloom cafe
12.2019 - 06.2021
Maitre D'
The Richmond
12.2019 - 06.2021
General Manager
Foundary food group
01.2017 - 05.2019
Associate of Applied Science - Hotel And Restaurant Management
New York City College of Technology of The City University of New York
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