Samantha Incorvia
Parma
Summary
Dynamic healthcare professional with 16 years of customer service experience at Discount Drugmart, adept at enhancing patient discharge processes and expediting insurance claims. Skilled in DME order processing and compliance with healthcare regulations, demonstrating strong problem-solving abilities and effective communication to foster collaboration among teams.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Demonstrates strong analytical, communication, and teamwork skills, hardworking, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
15
15
years of professional experience
Work History
Discharge Coordinator
Discount Drugmart
08.2010 - Current
- Provided direct patient care with various compression garments fittings and bracing fittings as well as providing DME equipment to patient's.
- Processing of patient's DME orders
- Worked collaboratively with clinical and non-clinical team members to provide patient with DME equipment needed upon discharge from hospital.
- Increased efficiency in the discharge process, implementing electronic record-keeping systems to track essential information.
- Expedited insurance claims processing by maintaining accurate documentation and submitting timely paperwork to relevant parties.
- Maintained up-to-date knowledge of regulatory requirements, ensuring compliance with all applicable laws and guidelines related to patient discharge processes.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated transfer of out-of-area patients into in-network facilities.
- Served as a liaison between patients, families, and various healthcare professionals to facilitate open communication throughout the discharge process or for DME equipment needed.
- Oversaw appointment scheduling for myself for compression fittings and bracing.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collected co-payments or full payments from customers.
Home Healthcare Specialist
Discount Drugmart
10.2015 - 05.2022
- Assisted patients with DME and billing process
- Fit patient for compression garments
- Fit patient for Mastectomy Bras and Prosthetic Forms
- Assisted patient with daily aids for living
- Responsible for maintain inventory and ordering equipment
- Responsible for maintaining cleanliness and organization of store isle
- Responsible for maintaining customer/patient relations
- Worked as a third party liaison for patients between Doctor's offices, third party companies ( such as other DME companies or insurances).
Pharmacy Technician
Discount Drugmart
08.2010 - 05.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Collected co-payments or full payments from customers.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Customer Service Representative
NSL Analytical
11.2019 - 05.2020
- Responded to customer requests for products, services, and company information.
- Provide information about products and services
- Take orders, calculate charges, and process billing or payments.
- Review customer accounts and make changes, if necessary.
- Check in customer sample orders sent to lab for testing
- Data entry for processing samples and routing samples to labs for testing
Education
Certificate of Technical Studies - Certified Medical Assistant
Remington College
Cleveland, OH06-2010
Certificate of Technical Studies - Certified Phlebotomy Technician
Remington College
Cleveland, OH06-2010
High School Diploma -
Garfield Heights High School
Garfield Heights, OH06-2009
Skills
- Epic Trained & HIPAA Trained
- Adaptability and flexibility
- Phone and email etiquette with great communication skills
- Healthcare regulations
- Teamwork and collaboration
- Customer service 16 years of experience
- Time management and Reliability
- Multitasking and organization
- Problem-solving abilities
- Multitasking Abilities & Organizational skills
- Adaptability
Timeline
Customer Service Representative
NSL Analytical
11.2019 - 05.2020
Home Healthcare Specialist
Discount Drugmart
10.2015 - 05.2022
Discharge Coordinator
Discount Drugmart
08.2010 - Current
Pharmacy Technician
Discount Drugmart
08.2010 - 05.2022
Certificate of Technical Studies - Certified Medical Assistant
Remington College
Certificate of Technical Studies - Certified Phlebotomy Technician
Remington College
High School Diploma -
Garfield Heights High School
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