Samantha Infante
Ithaca,NY
Summary
Excellent history of strong customer service skills & time management. Pride myself in professionalism, showing up on time and performing work to a high standard. Extremely coachable, I appreciate any advice & wisdom from my fellow co workers.
Overview
6
6
years of professional experience
Work History
Team Leader
Royal Window Cleaning
04.2021 - 10.2023
- Worked along side team to execute jobs and problem solve
- Ensured on time arrival of team & best possible customer experience
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Interacted well with customers to build connections and nurture relationships.
Team Member
Dunkin' Donuts
06.2017 - 01.2021
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
High School Diploma -
Lansing High School
Lansing, NY06.2021
Skills
- Customer Service
- Positive Attitude And Mentality
- Problem-Solving
- Super Time Management Skills
- Very Coachable
- Always Love To Learn/Grow
- Work Planning
- Cash Handling
- Math
Timeline
Team Leader
Royal Window Cleaning
04.2021 - 10.2023
Team Member
Dunkin' Donuts
06.2017 - 01.2021
High School Diploma -
Lansing High School
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