Samantha Jacks
McKinney,TX
Summary
Hardworking and dedicated professional eager to bring excellent service to an organization and to consumers in need of top level support. Compassionate and dedicated to achieving desired case outcomes. Strong relationship building skills. Neat, organized, and friendly with a professional demeanor.
Overview
10
10
years of professional experience
Work History
PASRR Supervisor
LifePath Systems
McKinney, TX
11.2021 - Current
- Managed oversight of the behavioral health and intellectual/developmental disability PASRR programs and staff to guarantee compliance with HHSC state and federal requirements in a trauma-informed and person-centered care approach. Facilitated weekly team meetings and monthly coaching sessions to support workforce development. Maintained an active caseload and provided direct services when needed. Collaborated with billing and administrative teams to maximize billing accuracy. Maintained a strong working relationship with community partners, nursing facilities, and hospitals.
Case Manager, PASRR
LifePath Systems
McKinney, TX
04.2019 - 11.2021
- Conducted assessments for individuals seeking admission to Medicaid-certified nursing facilities in Collin County. Evaluated for mental illness, offered applicants the most appropriate setting for their needs, and provided person-directed case management and skills training to individuals to assist in navigating social services and to develop coping and other skills needed to be successful in the nursing facility and the community once they returned home.
Behavioral Health Intake Screener
LifePath Systems
McKinney, TX
04.2017 - 04.2019
- Conducted assessments to determine clinical need and eligibility for state-funded mental health and substance abuse services. Assessments included behavioral health screenings, financial eligibility assessments, and psychosocial assessments under the supervision of a licensed clinician, and crisis intervention and routine case management as needed.
Lead Client Service Representative
LifePath Systems
Plano, TX
04.2015 - 04.2017
- Managed reception staff under the direction of the office manager. Greeted all guests, collected copays/deductibles as indicated, and informed appropriate staff of individual’s arrival for appointments. Answered phones and performed insurance verification for Medicaid, Medicare, and private insurance. Performed other administrative duties under the direction of the office manager.
Education
Bachelor of Arts - Counseling
West Coast Bible College And Seminary
Waco05-2017
Skills
- Team Leadership & Supervision
- Staff Development & Training
- Quality Assurance & Audit Compliance
- State & Regulatory Compliance
- Trauma-Informed Care
- Person-Centered Care
- Behavioral Health & Intellectual/Developmental Disability Assessments
- Case Management
- Behavioral Health Skills Training
- Motivational Interviewing
- Crisis Intervention
- EHR Proficiency (SmartCare, Anasazi)
- Community Collaboration
Accomplishments
LifePath Systems Award of Excellence, October 2017. Recognized by the LifePath Systems Board of Trustees for commitment to creating an unparalleled system of care.
References
References available upon request.
Timeline
PASRR Supervisor
LifePath Systems
11.2021 - Current
Case Manager, PASRR
LifePath Systems
04.2019 - 11.2021
Behavioral Health Intake Screener
LifePath Systems
04.2017 - 04.2019
Lead Client Service Representative
LifePath Systems
04.2015 - 04.2017
Bachelor of Arts - Counseling
West Coast Bible College And Seminary
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