SAMANTHA JACKSON

• Assisted clients with completing complex forms and applications, ensuring accuracy and completeness of required information.
• Maintained up-to-date knowledge of federal, state, and local regulations governing income maintenance programs to ensure compliance.
• Managed a large caseload of diverse clients, prioritizing tasks effectively to meet deadlines and maintain organized case files.
• Enhanced client satisfaction by providing timely and accurate information regarding benefits eligibility and program requirements.

• Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
• Conducted LITC and HUD inspections and resolved any issues in order to stay in government compliance.
• Kept properties in compliance with local, state and federal regulations.
• Managed property financial records by collecting rent from 48 tenants and reconciling monthly accounts payable and receivable.
• Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
• Verified income, assets and expenses and completed file tracking sheet for each applicant.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Prepared specifications, solicited bids and approved subcontracts for building services.
• Coordinated with janitorial and engineering staff on maintenance and upkeep.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Administered operations to handle needs of more than [Number] tenants across [Number] property units.
• Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
• Followed up on delinquent tenants and coordinated collection procedures.

Leasing

• Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
• Collected, completed and processed lease applications
• Kept records accurate, detailed and fully compliant with reporting requirements to meet all corporate
• Worked with property managers to maintain market readiness and facilitate smooth transitions
• Created, coordinated and engaged in marketing campaigns
• Established key relationships with potential leasers and renters
• Oversaw monthly collections of over $1,000,000 in funds, maintaining high payment rates by building positive relationships with tenants
• Administered operations to handle needs of more than 150 tenants across 4 property units
• Explained terms of lease and amounts to be paid to tenants
• Successfully grew dealership relationships by 75% within 2 year period through Ambassadorship with The Fayetteville Chamber of Commerce.

Administrative Assistant

• Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes
• Created and implemented standard operating procedures for records handling
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
• Found new sources for office supplies and closely monitored inventory use to cut costs by $5,000 per year
• Answered and managed over 50 incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy