Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Samantha Jacobsen

Princeton,IA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Also wanting to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Executive Assistant

Preferred Home Improvements
08.2021 - Current
  • Managing multi level calendars
  • Taking payment over phone
  • Managing company email and messaging boards
  • Managing bank transfers
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
  • Hear and resolve complaints from customers or the public.
  • Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
  • Keep a current record of staff members' whereabouts and availability.
  • Analyze data to determine answers to questions from customers or members of the public.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine. Process and prepare memos, correspondence, travel vouchers, or other documents

Pharmacy Technician/Head Trainer

divvyDOSE Pharmacy
03.2018 - 02.2020
  • Managed online data entry
  • Over saw team goals and progress
  • Reached out to doctor offices to acquire medication refills
  • Handled patient information
  • Trained new employees as well as writing training handbook
  • Managed own schedule.
  • Hear and resolve complaints from customers or the public.
  • Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
  • Keep a current record of staff members' whereabouts and availability.
  • Analyze data to determine answers to questions from customers or members of the public.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine. Process and prepare memos, correspondence, travel vouchers, or other documents
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner. E.g. would be able to get an average of 3-5 medication verbal over the phone daily.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Improved employee performance by designing and implementing effective training programs.
  • Developed customized training materials for various industries, ensuring relevance to the target audience.

Call Center Representative

ProMac BDC
01.2017 - 02.2018
  • Operated electronic calling system
  • Handled customer information
  • Data entry
  • Overlooked team progress
  • Provided customer service.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure. E.g. Averaged around 200 outbound calls a day to interested customers.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Communicated with customers through fax, email and text messaging.

Education

High school diploma -

North Scott Senior High School
Eldridge, IA
01.2017

Skills

  • Typing
  • Data Entry
  • Google Docs
  • Microsoft Word
  • Microsoft Excel
  • Customer service
  • Organizational skills
  • Team management
  • Quality Control
  • Staff Management
  • Administrative Support
  • Customer Service
  • Invoice Processing
  • Scheduling
  • Appointment Setting

Accomplishments

In high school I was a proud member of FCCLA (Family, Career and Community Leaders of America). When joining my freshman year I was already given a place on the board acting as club treasurer. Sophomore year I was promoted to Vice President and Junior year I was elected President which made me the youngest club President my chapter had ever had.


Senior year I focused highly on Student Build Home, a Scott Community College class that allowed high school students to work on a real life construction site to build a house. I was given two scholarships and was one of only two girls in the program.

Affiliations

  • Kayaking
  • Crafting

Timeline

Executive Assistant

Preferred Home Improvements
08.2021 - Current

Pharmacy Technician/Head Trainer

divvyDOSE Pharmacy
03.2018 - 02.2020

Call Center Representative

ProMac BDC
01.2017 - 02.2018

High school diploma -

North Scott Senior High School

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Samantha Jacobsen