Samantha James
Bridgeport,CT
Summary
Dedicated Retail Service Specialist focused on giving every customer top-notch support for any request. Handles high-volume work with organized approach by staying on top of routine needs and special requests. Offers valuable administrative, customer relations, and sales abilities. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Retail-customer-service-representative
TD Bank
06.2016 - Current
- Conducted regular store audits to ensure compliance with company policies and procedures, maintaining a professional retail environment.
- Crosssold complementary items when appropriate, increasing overall transaction value and maximizing profits.
- Assisted customers with finding suitable products, leading to higher sales revenue.
- Successfully met daily performance metrics regarding sales, customer service interactions, and store cleanliness to maintain a high standard of retail excellence.
- Provided exceptional service by going above and beyond to meet customer needs, generating positive reviews and referrals.
- Utilized problem-solving skills when resolving complex customer issues which led to improved long-term relationships.
- Developed strong relationships with customers through active listening and effective communication skills, fostering a welcoming atmosphere for all patrons.
- Maintained a clean and organized store environment for optimal shopping experience.
Education
No Degree - General Studies
Housatonic Community College
Bridgeport, CTHigh School Diploma -
Central High School
Bridgeport, CT06.2005
Skills
- Market Knowledge
- Team Collaboration
- Workload Management
- Payment Processing
- Customer Empathy
- Active Listening
- Issue Resolution
- Retail Floor Stocking
- Order Fulfillment
- Telephone Etiquette
- Customer Account Review
- Project Support
- De-Escalation Techniques
Timeline
Retail-customer-service-representative
TD Bank
06.2016 - Current
No Degree - General Studies
Housatonic Community College
High School Diploma -
Central High School
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