Samantha James
Opelika,AL
Summary
- Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
- Flexible hard worker ready to learn and contribute to team success.
- Motivated and dedicated to delivering best-in-class customer service. Manage customer calls, emails and face-to-face inquiries to research issues and implement successful solutions. Open and upbeat communicator with team-oriented approach.
Overview
26
26
years of professional experience
Work History
Paraprofessional
Lee County Board Of Education
Opelika, AL
08.2024 - Current
- Supervised small groups of students during instruction time.
- Collaborated with special education staff to develop Individualized Education Plans.
- Facilitated communication between educators, administrators, and parents regarding student progress..
- Supported students throughout academic instruction and assignments.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
School Bus Driver
Lee County Board Of Education
Opelika, AL
03.2008 - Current
- Promoted good public relations by responding courteously to inquiries from parents or members of the community.
- Complied with district policies and procedures concerning student discipline.
- Ensured that all students were safely seated before departing for the destination.
- Ensured that all safety regulations were followed throughout each trip including proper loading and unloading procedures.
- Responded quickly and appropriately in case of an emergency situation on board the school bus.
- Adhered strictly to assigned schedules for pick up and drop off times for each route.
- Communicated regularly with teachers, administrators, parents and guardians, therapists and other staff members involved in a student's care plan.
- Maintained records regarding daily attendance, student behavior issues, or other pertinent information.
- Completed required paperwork accurately and submitted it promptly, according to established guidelines.
- Maintained a professional demeanor at all times while interacting with students, families and faculty within the school district.
- Attended meetings with supervisors to discuss performance reviews or new policies and procedures related to school transportation services.
- Greeted and welcomed passengers as they boarded the school bus.
- Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.
- Prepared reports that stated the total number of students, hours worked, or mileage.
Secretary
O’Hara Service Company
Opelika, Alabama
08.2003 - 03.2008
- Provided assistance with onboarding new employees by preparing orientation materials.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Provided administrative support to the Office Manager and other staff members..
- Updated contact lists on a regular basis, created new contacts as needed.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Sent and distributed mail and parcels.
- Answered telephone calls to give information to callers, take messages, or transfer calls to appropriate individuals.
- Pleasantly welcomed visitors, answered phone calls, and maintained the front reception desk.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Veterinary Assistant
Thornton Animal Hospital
Opelika, AL
12.1998 - 03.2003
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Offered every owner exceptional customer service and support, as well as top-notch care to each animal.
- Performed laboratory tests, x-rays, and other diagnostic tests to check animal health.
- Interpreted lab results for heartworm testing, parasites, and skin scrapings.
- Collected fluids from animals for laboratory testing.
- Sterilized and maintained veterinary care instruments and equipment.
- Secretary duties on weekend shifts.
- Educated clients on proper animal health care routines.
- Dispensed medications orally or topically as directed by veterinarian.
- Assisted in surgery preparation by setting up instruments, supplies and equipment.
- Monitored vital signs of hospitalized animals including temperature, pulse rate and respiration rate
- Provided detailed patient care instructions to pet owners.
- Answered phone inquiries from clients regarding appointment scheduling and services offered.
- Administered vaccinations, medications, and treatments as prescribed by the veterinarian.
- Provided emotional support to pet owners during difficult times.
- Cleaned and sterilized exam rooms between appointments.
- Observed patients' conditions post-treatment or surgery to ensure healing process was progressing well.
- Maintained accurate medical records of all patients.
- Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
- Obtained information and history from clients to maintain medical charts.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Released patients to owners with care directions from veterinary staff.
- Organized the operating room ahead of procedures and assisted veterinarians during surgeries.
- Communicated with veterinarians and staff members to maintain patient flow.
- Trained new veterinary staff on office procedures and requirements.
Education
Some College (No Degree) -
Southern Union State Community College
OpelikaSkills
- Passenger Assistance
- Technology-driven navigation
- Route Planning
- Clean DMV record
- Air Brake Certification
- Incident Reporting
- Background Checks
- Safe Driver Training
- Effective communication skills
- Dependable and reliable
- DOT Regulations
- Special Needs Assistance
- Student Supervision
- Punctuality
- Appointment Scheduling
- Payroll Administration
- Office Administration
- Supply Ordering
- Supply Restocking
- Customer Service
- Multi-Line Phone Systems
- Mail distribution
- Filing experience
- Inventory purchasing
- Payment posting
- Confidentiality understanding
- Organization
- Cross-Functional Communication
Timeline
Paraprofessional
Lee County Board Of Education
08.2024 - Current
School Bus Driver
Lee County Board Of Education
03.2008 - Current
Secretary
O’Hara Service Company
08.2003 - 03.2008
Veterinary Assistant
Thornton Animal Hospital
12.1998 - 03.2003
Some College (No Degree) -
Southern Union State Community College
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