Samantha Jarmolych
Palm Harbor
Summary
Dynamic Dental Treatment Coordinator with a proven track record at VIP Dental Center, excelling in patient relations and financial management. Skilled in conflict resolution and adept at multitasking, I successfully increased patient satisfaction and streamlined operations, ensuring compliance with HIPAA regulations while managing complex treatment plans and insurance communications.
Flight attendant professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
15
15
years of professional experience
Work History
Flight Attendant
Spirit Airlines Inc.
11.2021 - Current
- Delivered exceptional customer service, ensuring passenger comfort and satisfaction throughout flights.
- Demonstrated proficiency in safety protocols, conducting pre-flight briefings and emergency preparedness drills.
- Collaborated with crew to manage in-flight operations, enhancing overall efficiency and passenger experience.
- Trained new team members on service standards, fostering a culture of excellence and compliance with regulations.
Dental Treatment Coordinator
VIP Dental Center
01.2016 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Completed patient referrals to other medical specialists.
- Understood dental terminology and insurance breakdowns to communicate with patients and their insurance company when necessary.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Collaborated with assistants and Dentists to prepare and set up rooms with adequate supplies and equipment.
- Managed financial documentations such as expense reports and invoices.
- Carefully calculated each individual patient's treatment plan utilizing data entry skills in framework of dental database.
- Answered any and all questions that the patient's have regarding the treatment they need. This includes all questions regarding pre-op, post-op care, what the doctor will do during the procedure, how we expect insurance to pay, how payment plans work, etc.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Obtained payments from patients and scanned identification and insurance cards.
Dental Office Manager
VIP Dental Center
01.2016 - Current
- Reviewed reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Completed bi-weekly payroll for all regular staffed employees and independent contracted doctors.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Monitored front areas so that questions could be promptly addressed.
- Resolved issues through active listening and open-ended questioning.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Dental Call Center Receptionist
VIP Dental Center
08.2014 - Current
- Confirmed appointments, communicated with patients and updated their records when necessary.
- Welcomed all calls with friendly greeting, gathered nature of call and answered necessary questions and scheduled the patient, or directed to correct department.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Operated multi-line telephone system to independently handle over 200 calls each day.
- Resolved customer problems and complaints.
- Collected past due balance or future payments from patients and updated account balances.
- Set interview appointments for all type of possible future employees.
- Call in prescriptions for patients written by the doctors to different pharmacies.
- Make over 50 phone calls a day to patients who are overdue for treatment, reminding them the importance of the dental care they need.
Dental Front Desk Receptionist
Hollywood Smile Center
08.2014 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Made each patient feel welcome with a warm smile and a great attitude.
- Collected insurance information, patient intake, and any co-payments or balances due.
- Offered each patient and guest a snack and beverage, and even to put on a movie to help them feel more at ease in the dental office.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained transaction security by verifying payment cards against identification.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Retrieved mail, packages and documents on behalf of the doctors, manager, or owner, promptly verifying receipt and arranging for pickup or transmittal.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Oral Surgery Assistant
Dental Emergency Room
01.2011 - Current
- Prepared surgical area by ensuring that all necessary dental instruments were sterilized and patients were ready.
- Assisted surgeon during procedures by wiping up bodily fluids and handing over needed dental instruments.
- Calmed nervous patients by speaking softly, answering questions and providing compassionate care.
- Educated patients prior to surgery regarding what to expect, how to treat pain and which side effects could occur.
- Took dental images following strict patient protection rules by mentioning risks during pregnancy, and applying lead aprons.
- Helped Dentists complete routine and advanced procedures by preparing patients and instruments for expected needs.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment.
- Staged tray for procedures by arranging dental instruments and equipment.
- Assisted dentists by passing instruments, suctioning intraoral fluids, retracting cheeks, and retracting tongues when necessary.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse. (This goes for sedated and non-sedated patients)
- Assisted dentist in management of medical or dental emergencies.
- Typed patient data into computer system using Dentrix while following privacy laws and maintaining high level of accuracy.
Call Center Representative
University Of Tampa
01.2013 - 12.2013
- Processed debit and credit card and electronic check payments and explained to each client how to make out and send in paper checks.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Educated clients on company systems, form completion and the reasons why they should support the company's cause.
- I was the best in call center both of the semesters I worked there and received many awards to showcase that.
Education
The University of Tampa
Tampa, FL05.2014
High School Diploma -
Palm Harbor University High School
Palm Harbor, FL05.2012
Associate of Arts -
St. Petersburg College
Palm Harbor, FL05.2012
Skills
- Excellent customer service skills
- Adept at handling multiple tasks simultaneously
- Training & Development
- Interpersonal Communication
- Self-motivated professional
- Planning and Coordination
- Good listening skills
- Leadership
- Conflict resolution
- Understanding of confidentiality laws
Timeline
Flight Attendant
Spirit Airlines Inc.
11.2021 - Current
Dental Treatment Coordinator
VIP Dental Center
01.2016 - Current
Dental Office Manager
VIP Dental Center
01.2016 - Current
Dental Call Center Receptionist
VIP Dental Center
08.2014 - Current
Dental Front Desk Receptionist
Hollywood Smile Center
08.2014 - Current
Call Center Representative
University Of Tampa
01.2013 - 12.2013
Oral Surgery Assistant
Dental Emergency Room
01.2011 - Current
The University of Tampa
High School Diploma -
Palm Harbor University High School
Associate of Arts -
St. Petersburg College
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