Samantha Jashurek
Saint Marys,PA
Summary
Proven leader with a track record of enhancing customer satisfaction and team productivity at Country Fair. Skilled in team leadership and store operations, adept at maximizing profitability and employee supervision. Successfully implemented process improvements, reducing costs and driving strategic growth. Achieves beyond targets through effective project management and training initiatives.
Overview
15
15
years of professional experience
Work History
General Store Manager
Country Fair
09.2015 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
Support Manager
Walmart
08.2013 - 09.2015
- Managed daily operations to ensure smooth functioning of the support department.
- Monitored employee and customer interactions to assess quality of service.
- Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Coached employees through day-to-day work and complex problems.
Area Manager
Nittany Minitmart
06.2009 - 08.2013
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
Education
High School Diploma -
Kane Area High School
Kane, PA06.1993
Skills
- Team Leadership
- Store operations
- Customer Relations
- Training and mentoring
- POS systems operations
- Employee Supervision
- Project Management
- Delegation Abilities
- Maximizing profitability
Timeline
General Store Manager
Country Fair
09.2015 - Current
Support Manager
Walmart
08.2013 - 09.2015
Area Manager
Nittany Minitmart
06.2009 - 08.2013
High School Diploma -
Kane Area High School
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