Samantha Jatczak
Appleton,WI
Summary
Experienced mental healthcare professional skilled in patient care, critical thinking, and communication. Strong focus on team collaboration and achieving optimal patient outcomes. Reliable and adaptable, ensuring efficient and compassionate care in dynamic environments. Equipped with expertise in medical procedures, patient assessments, and care coordination.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Registered Nurse -ADN
Winnebago Mental Health Institute
09.2021 - Current
- CPM trainer 07/31/2023 – current
- RN preceptor 01/23/2024 - current
- Establish and maintaining working relationships with a diverse population of patients that are admitted to the unit
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Responsible for maintaining patient records
- Establish and maintaining a clean environment on the unit for patients and staff
- Promote respectful and responsible behavior in patients and staff
- Coordinates with supervisors and providers for the transfer of patients to different units around the hospital
- Coordinates with admissions and supervisors for the admission of patients to the unit and discharge of patients from the hospital
- Being a confidante for employees
- Listening to the patient whether it is when the patient wants to have a one on one conversation with you, or just wants to talk to you in general
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Served as a preceptor for nursing students and newly hired nurses during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Delivered high level of quality care to diverse populations while overseeing patient admission to the unit and triaging based on acuity and current presentation.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Psychiatric Care Technician Advance
Winnebago Mental Health Institute
10.2017 - 09.2021
- PCT-A Mentor 2018-2021
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Established trust with patients through consistent follow-ups on their mental health status and ongoing support needs.
- Participated in ongoing professional development, staying current on best practices and emerging trends within the field of mental health care.
- Reduced incidents of self-harm by establishing a safe and therapeutic environment for patients.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Supported patients'' daily living needs such as hygiene, nutrition, and mobility for improved overall wellbeing.
- Improved patient outcomes by actively participating in multidisciplinary team meetings and sharing observations.
- Reduced incidents of aggressive behavior by implementing de-escalation techniques.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Monitored vital signs and reported any abnormalities to medical staff promptly for timely interventions.
General Manager/ 1st Assistant
Valley Management Inc.
07.2007 - 03.2018
- Oversee customer’s satisfaction with the store
- Oversee employees and productivity in all sections of the store
- Creating and coordinating employee’s weekly schedules
- Evaluating employee’s work performance and giving employees their performance reviews
- Ensuring crew and manager promotions are done correctly
- Supervising the schedule of maintenance tasks and thorough cleaning activities in the store to ensure store is providing services in a clean and safe environment
- Work with floor supervisors and crew members to ensure staff is providing constant friendly service, maintaining courteousness, and being efficient in their role
- Resolving customer complaints and conflicts between employees to reach a resolution that both groups can agree on
- Managed the handling employee’s personal records and paperwork
- Overseeing the hiring and development of department managers
- Creating a positive and safe training environment for employee to learn and grow in
- Managing the development of training programs for new hires and following up on each new hire’s individual development
- Organizing events
- Work with team members to set goals and create a plan to achieve the goals
- Following up with each department on their progress towards their goals and providing coaching and direction when opportunities arrive for improvement
- Ensure that the store is properly staffed during all hours of operation even if that meant having to stay longer than planned myself
- Being a confidante to any employee who is having problem whether it is work or family related
Education
ADN Nursing Degree - Nursing Practice
Rasmussen University
09-2021
CNA - Nursing
Winnebago Mental Health Institute
11-2017
High School Diploma -
Appleton West High School
06-2010
Skills
- Advance Ability to Work Under Pressure and Prioritize Situational Needs
- Adaptability and Dependability
- Strong Verbal and Written Communication and Documentation
- Medication Administration
- Patient Assessments and Management
- Nursing staff leadership and Management
- Multidisciplinary Team Coordination
- Complex Problem-Solving and Strong Clinical Judgment
- Mental Health Nursing
- Conflict Resolution
- Crisis Management
- Compassionate Care
Accomplishments
- Supervision - Headed onboarding process for new nursing staff on the unit.
- Documentation - Ensured charting accuracy through precise documentation.
- Implementation - Assisted in implementation of new pilot program on patient debriefing following S/R events that resulted in improved patient care.
- Supervised team of 12 or more staff members.
- Quality Assurance - Ensured and enforced medical office compliance with HIPAA, OSHA and CLIA regulations for maximum quality and control.
- Patient Advocacy - Explained treatment procedures, medication risks, special diets and physician instructions to patients.
Certification
- CPR/AED Certification
- Wisconsin Driver's License
- Certificate Of Appreciation from Wisconsin Department of Health Services 2022
Timeline
Registered Nurse -ADN
Winnebago Mental Health Institute
09.2021 - Current
Psychiatric Care Technician Advance
Winnebago Mental Health Institute
10.2017 - 09.2021
General Manager/ 1st Assistant
Valley Management Inc.
07.2007 - 03.2018
- CPR/AED Certification
- Wisconsin Driver's License
- Certificate Of Appreciation from Wisconsin Department of Health Services 2022
ADN Nursing Degree - Nursing Practice
Rasmussen University
CNA - Nursing
Winnebago Mental Health Institute
High School Diploma -
Appleton West High School
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