Samantha J. Brooks
Raleigh,NC
Summary
Hospitality expert with 10+ years in customer service and leadership roles across hotels, restaurants, and event management. Strong skills in training staff, managing customer experiences, and overseeing operations. Track record of elevating service standards and building lasting client relationships, driving teams to deliver superior guest satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Owner/Notary Public
Brooks Authenticators, LLC
11.2023 - Current
- Founded and operate a mobile notary/public services business delivering on-site and remote support to individuals and small businesses.
- Manage all aspects of operations: scheduling, customer service, bookkeeping, and social media marketing.
- Built reputation for reliability, professionalism, and strong client relationships.
Office Administrator / Bartender
Timeout Tavern
11.2019 - 10.2023
- Managed daily front- and back-of-house operations, ensuring compliance with HR and government reporting regulations.
- Implemented “Steps of Service” program, resulting in faster service times and improved guest satisfaction.
- Oversaw reservations, seating, and staff scheduling for a high-volume establishment.
- Balanced daily financials, payroll, and inventory management using QuickBooks and Excel.
- Designed and promoted marketing materials across social media, boosting attendance at special events.
Office Administrator
AMP’d Electric
06.2021 - 09.2022
- Streamlined office operations by creating company standards, procedures, and filing systems.
- Processed payroll, managed HR documentation, and maintained accurate bookkeeping with QuickBooks Online.
- Supported leadership with client communications, contractor scheduling, and website updates.
Bar Manager
K Club – Brandywine Bay Golf & Yacht
07.2018 - 11.2019
- Directed daily service operations for a golf club bar and event venue.
- Planned and executed events (weddings, graduations, tournaments) while ensuring top-tier guest experience.
- Trained and supervised FOH staff, maintaining low ticket times and consistent service quality.
- Designed marketing campaigns (flyers, posters, social media) that increased event bookings.
Bartender
Nacho Hippo Airport (MSE Branded Foods)
01.2017 - 01.2018
Bartender
Key West Grill
01.2015 - 01.2017
Guest Services Representative
Hilton Garden Inn
01.2015 - 01.2016
Bar Manager
Pandora’s Box Bar & Grill
01.2013 - 01.2015
Education
Associate of Arts - Business Administration & Management
Carteret Community College
12.2021
Skills
- Guest experience and relations
- Staff training and mentorship
- Event planning and promotion
- Hospitality operations management
- Financial software and compliance
- Social media marketing
Certification
Notary Public Official
Timeline
Owner/Notary Public
Brooks Authenticators, LLC
11.2023 - Current
Office Administrator
AMP’d Electric
06.2021 - 09.2022
Office Administrator / Bartender
Timeout Tavern
11.2019 - 10.2023
Bar Manager
K Club – Brandywine Bay Golf & Yacht
07.2018 - 11.2019
Bartender
Nacho Hippo Airport (MSE Branded Foods)
01.2017 - 01.2018
Bartender
Key West Grill
01.2015 - 01.2017
Guest Services Representative
Hilton Garden Inn
01.2015 - 01.2016
Bar Manager
Pandora’s Box Bar & Grill
01.2013 - 01.2015
Associate of Arts - Business Administration & Management
Carteret Community College
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