Samantha Jeannot
Orlando,FL
Summary
Dynamic Pharmacy Associate with proven expertise in insurance billing and cash handling accuracy at Walmart Specialty Pharmacy. Recognized for enhancing customer satisfaction through effective communication and teamwork. Adept at multitasking and ensuring compliance with FDA and HIPAA regulations, contributing to streamlined pharmacy operations and improved patient experiences.
Overview
8
8
years of professional experience
Work History
Pharmacy Associate
Walmart Specialty Pharmacy
01.2023 - Current
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Improved efficiency, organized checkout area for optimal workflow.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
Housekeeping Room Attendant
Marriott Orlando Airport
03.2023 - 12.2023
- Cleaned and sanitized guest rooms, ensuring adherence to Marriott's high standards of cleanliness.
- Inspected rooms for maintenance issues and reported them promptly to management.
- Managed inventory of cleaning supplies, restocking as necessary to maintain efficiency.
- Assisted in training new staff on proper cleaning techniques and safety protocols.
- Collaborated with housekeeping team to meet daily occupancy demands effectively.
- Implemented efficient cleaning strategies, enhancing overall guest satisfaction ratings.
- Maintained organized work area, ensuring compliance with health and safety regulations.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Increased repeat guest visits by providing welcoming and clean environment in all guest rooms.
- Enhanced guest experience by maintaining immaculate room conditions through thorough cleaning and organization.
- Contributed to team goals by exceeding individual room cleaning targets without compromising quality.
- Maintained detailed record of cleaned rooms and reported any maintenance issues, ensuring quick resolution and guest satisfaction.
- Reduced complaints by carefully adhering to all hotel cleaning standards and guest requests.
- Improved team performance by sharing best practices and cleaning tips with new staff members.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Assistant Shipping Manager
Hansae Haiti S.A
01.2018 - 08.2020
- Assisted in daily operations, ensuring smooth workflow and adherence to company policies
- Coordinated inventory management processes, optimizing stock levels and reducing discrepancies.
- Implemented new scheduling system, improving staff efficiency and resource allocation.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Facilitated collaboration across departments to achieve project goals.
- Collaborated with cross-functional teams to streamline operational processes and improve efficiency.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Education
Associate of Science - Political Science And Government
Centre D'etudes Diplomatiques Et Internationales
Port Au Prince Haiti07.2017
Skills
- Insurance billing
- FDA and HIPAA compliance
- Pharmacy operations
- Cash handling accuracy
- Data entry proficiency
- Processing payments
- Supporting pharmacy operations
- Teamwork
- Teamwork and collaboration
- Cleaning and sanitizing
- Multitasking
- Collaboration and teamwork
- Multitasking Abilities
- Team collaboration
- Active listening
- Adaptability and flexibility
Languages
French
Native or Bilingual
Creole
Native or Bilingual
Spanish
Elementary
Timeline
Housekeeping Room Attendant
Marriott Orlando Airport
03.2023 - 12.2023
Pharmacy Associate
Walmart Specialty Pharmacy
01.2023 - Current
Assistant Shipping Manager
Hansae Haiti S.A
01.2018 - 08.2020
Associate of Science - Political Science And Government
Centre D'etudes Diplomatiques Et Internationales