- Cooking
- I like trying new recipes and food trends
- Volunteering
- Horseback Riding
- Adventure Travel
- Road Trips
- Music
- Creative Writing
- Passionate about balancing physical health with mental and emotional wellness
- Regularly practice mindfulness and meditation for overall wellness
- Advocacy Campaigns
- Youth Development Programs
- Offering time and support to shelters for the homeless, women, and animals
- Animal Welfare Advocacy
- Homelessness Outreach
Samantha Jell
Kalamazoo,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Familiar with campus life and ways to help students integrate and navigate educational processes. Top-notch abilities in event planning, student coaching and enrollment management. Attentive, diligent and personable.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Student Ambassador
Kalamazoo Valley Community College
08.2024 - Current
- Answered questions from visitors and potential students about university life.
- Led campus tours for prospective students every semester.
- Collaborated with other departments to promote student engagement.
- Participated in university marketing campaigns by providing testimonials and sharing personal experiences through various forms of media, including social media, print materials, and videos.
RECRUITMENT COORDINATOR
24/7 RECRUITMENT
05.2022 - 12.2022
- Interviewing
- Answering emails and phone calls
- Developed and implemented onboarding and orientation programs for new employees.
- Payroll
- Timesheets
- Conducted comprehensive phone interviews to pre-screen candidates, saving time for hiring managers in the interview process.
- Maintained open lines of communication throughout the entire recruitment process, fostering positive relationships with both candidates and clients.
- Developed strong relationships with hiring managers, understanding their requirements and providing tailored talent pipelines.
- Maintained candidate records and updated information accordingly.
- Managed onboarding processes, ensuring new employees had a seamless transition into their roles.
- Controlled recruitment program by creating marketing materials, deploying recruitment tactics, and building external relationships.
- Streamlined job posting management across various platforms, increasing visibility to potential candidates.
- Optimized applicant tracking system usage, keeping accurate records of candidate data for future reference.
- Confirmed appointments and interviews with job candidates.
- Supported diversity initiatives, ensuring a fair recruitment process for candidates from various backgrounds.
- Conducted effective research on potential job candidates and compiled details into reports.
- Reached out to qualified referral candidates to obtain applications.
- Coordinated incoming job requisitions and applications.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Collaborated with managers to identify and address employee relations issues.
VIRTUAL ASSISTANT
DUNELM
07.2021 - 12.2021
- Dealing with complaints
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Refunds
- Arranging appointments
- Working from home
- Updating customer files
- Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
- Speaking with multiple customers at once
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
CALL HANDLER
GOVERNMENT FUNDED CAMPAIGN
08.2020 - 12.2020
- Updating patient records
- Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
- Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
- Working with phone software
- Meeting deadlines
- Working from home
- Attending meetings
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Entered customer information, inquiries and resolutions in company systems for performance tracking and service review purposes.
- Working within a small team
- Connected callers with appropriate professional, department, or business.
PERSONAL CARER
Self Employed Services
01.2018 - 02.2020
- I was out of work during this period due to looking after a family member who was terminally ill
- This was more than a full-time job, it was a 24/7 role
- As horrific as the situation was, it taught me a lot of skills
- It made me pay an incredible amount of attention to detail, to handle highly stressful days with patience and composure
- I learned how to time manage and multitask in a stressful environment
RECEPTIONIST/ADMINISTRATOR
CLARK HOWES
12.2016 - 07.2017
- Updating client information on the database
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Coordinated meeting room bookings, optimizing space utilization and accommodating diverse needs.
- Developed and maintained organized filing systems, reducing retrieval time for important documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Printing of accounts from the client database
- Putting together letters of engagement
- Working closely with senior managers
- Banking
- Liaising with suppliers and IT support
- Answered incoming calls, directing clients to individuals addressing specific needs.
FINANCE ASSISTANT
RAPID ENGINEERING
09.2015 - 04.2016
- Answering calls and taking messages for accountants within the office
- Calling customers and suppliers to request invoices and tax invoices
- Matching invoices to their dispatch/delivery notes
- The use of Sage by entering product codes and also using the program to locate filed documents by their purchase order number or invoice number
- Dealing with post & mailing of invoices, statements and cheques
- Entering petty cash details into spreadsheets
- Filing large amounts of documents
- Supported the finance team by processing invoices and expense claims promptly and accurately.
- Helped reconcile bank statements and accounts and maintain accuracy and current records.
- Input financial data and produced reports.
- Increased efficiency with thorough maintenance of financial records and documentation.
- Maintained confidentiality of sensitive financial information, safeguarding both company data and client privacy.
- Managed office inventory and ordered new supplies when items were running low.
CUSTOMER SERVICE ASSISTANT
TESCO
10.2007 - 09.2015
- Having excellent communication skills
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Be able to handle complaints and difficult situations
- Understanding computer systems and cash registers
- Answered customer questions about product availability and shipment times.
- Delivered prompt service to prioritize customer needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved accounting, service and delivery concerns.
Education
Business Management Degree - Business Management
Buckingham New University
United KingdomHigh School Diploma -
Marlborough School
Oxford07.2011
GCSE -
Marlborough School
Oxford07.2009
Associate of Applied Science - Criminal Justice
KVCC
Kalamazoo, MI12.2024
Skills
- Student Engagement
- Activity Planning
- Customer service skills
- Student Mentoring
- Relationship Management
- Recruiting strategies
- Campus Tours
- Initiative-taking
- Academic Support
- Event participation
- Public Speaking
- Customer Service
Certification
- First Aid Certification
Interests
Timeline
Student Ambassador
Kalamazoo Valley Community College
08.2024 - Current
RECRUITMENT COORDINATOR
24/7 RECRUITMENT
05.2022 - 12.2022
VIRTUAL ASSISTANT
DUNELM
07.2021 - 12.2021
CALL HANDLER
GOVERNMENT FUNDED CAMPAIGN
08.2020 - 12.2020
PERSONAL CARER
Self Employed Services
01.2018 - 02.2020
RECEPTIONIST/ADMINISTRATOR
CLARK HOWES
12.2016 - 07.2017
FINANCE ASSISTANT
RAPID ENGINEERING
09.2015 - 04.2016
CUSTOMER SERVICE ASSISTANT
TESCO
10.2007 - 09.2015
- First Aid Certification
Business Management Degree - Business Management
Buckingham New University
High School Diploma -
Marlborough School
GCSE -
Marlborough School
Associate of Applied Science - Criminal Justice
KVCC
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