Samantha Jensen
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Manager of Operations/Small Business Co-Owner
Grinds Vines Automobilia Cafe
05.2012 - Current
- Streamlined operational processes by implementing efficient workflow management strategies.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Front of House Manager
Din Tai Fung
01.2020 - 01.2021
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Streamlined operations for improved efficiency and cost savings by overseeing staff scheduling, inventory, and ordering processes.
- Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaint calls while maintaining positive customer environment.
Veterinary Receptionist
San Jose Animal Hospital
01.2017 - 03.2018
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Increased accuracy of medical records by diligently updating patient information during each visit.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Entered data from pet records and office visits into computer system.
- Answered phone calls and messages for physician , scheduling appointments, and handling patient inquiries.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Receptionist
Marquee Pest Control
01.2015 - 02.2016
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
Education
Associate of Arts - Information Technology
University of Phoenix
Tempe, AZ05.2026
High School Diploma -
Ann Sobrato Highschool
Morgan Hill, CA06.2010
Skills
- Inventory Control
- Customer Service
- Team Leadership
- Resource Allocation
- Financial Reporting
- Budget Management
- Problem Solving
- Adaptability
- Staff Training
- Decision Making
- Verbal Communication
- Calm Under Pressure
Languages
Spanish
Professional Working
Timeline
Front of House Manager
Din Tai Fung
01.2020 - 01.2021
Veterinary Receptionist
San Jose Animal Hospital
01.2017 - 03.2018
Receptionist
Marquee Pest Control
01.2015 - 02.2016
Manager of Operations/Small Business Co-Owner
Grinds Vines Automobilia Cafe
05.2012 - Current
Associate of Arts - Information Technology
University of Phoenix
High School Diploma -
Ann Sobrato Highschool
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