Samantha Jensen
Red Bluff,CA
Summary
Knowledgeable case manager experience in coordinating care for individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others. Proven leader with a track record of fostering staff development and handling customer needs and enhancing satisfaction and team cohesion. Skilled in decision-making and coaching, I bring an energetic approach to achieving results, with a focus on elevating customer service standards and operational efficiency. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Shift Manager
Burger King
08.2024 - Current
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Promoted a positive work environment through open communication and constructive feedback.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Kept employees operating productively and working on task to meet business and customer needs.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Managed change drawers and provided money counts.
Case Manager
P.A.T.H. Tehama County Coalition
02.2023 - 10.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Coordinated essential services for clients, resulting in improved overall well-being and self-sufficiency.
Fast Food Worker
Burger King
08.2022 - 02.2023
- Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
- Processed orders on POS system and accepted cash and charge payments.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Streamlined order processing by accurately taking and inputting orders to minimize wait time for customers.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
Hostess
Denny's Restaurant
10.2020 - 12.2021
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Retailer
Englebright Lake
04.2018 - 09.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Managed efficient cash register operations.
- Detailed and cleaned incoming boats and houseboats.
- Managed reservations for all Marina equipment, such as jet skis, ski boats, patio boats, and houseboats.
Waitress
Rockin' R Restaurant
07.2012 - 08.2017
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
Hostess
Cozy Diner
03.2012 - 07.2012
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered phone calls to take orders, give information and document reservations.
- Seated patrons based on guest preferences and seating availability.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Education
Associate of Science - Addiction Study
Shasta College
Redding, CA01.2026
High School Diploma -
Red Bluff Union High School
Red Bluff, CA06.2013
Skills
- Staff Development
- Handling Customer Complaints
- Customer service focus
- Decision-Making
- Energetic and Enthusiastic
- Coaching and Mentoring
- Client Advocacy
- Case Management
- Needs Assessment
- Patient support
- Organization and Multitasking
- Community Outreach
- Attention to Detail
Timeline
Shift Manager
Burger King
08.2024 - Current
Case Manager
P.A.T.H. Tehama County Coalition
02.2023 - 10.2023
Fast Food Worker
Burger King
08.2022 - 02.2023
Hostess
Denny's Restaurant
10.2020 - 12.2021
Retailer
Englebright Lake
04.2018 - 09.2020
Waitress
Rockin' R Restaurant
07.2012 - 08.2017
Hostess
Cozy Diner
03.2012 - 07.2012
Associate of Science - Addiction Study
Shasta College
High School Diploma -
Red Bluff Union High School