Samantha Jessop
Summary
Experienced HR professional with a track record of streamlining onboarding, enhancing employee engagement, and cultivating inclusive workplace cultures. Currently pursuing a Master's degree in Industrial and Organizational Psychology (expected August 2025) to apply advanced psychological principles for organizational effectiveness, employee well-being, and data-driven HR strategies. Skilled in HR operations, training, and workforce planning with a deep understanding of motivation, behavior, and performance dynamics. Proven ability to optimize employee relations, refine recruitment processes, and align HR initiatives with business goals. Adept at conflict resolution, fostering collaboration, and adapting to evolving organizational needs. Committed to building fair, high-performing, and engaged workplaces.
Overview
5
5
years of professional experience
Work History
Human Resource Administrator
Lynkwell
06.2023 - Current
- Digitized and maintained secure HR records in the HRIS, improving data accessibility and compliance.
- Founded and led Safety and Employee Engagement/Wellness Committees, aligning programs with company goals.
- Served as the primary safety contact, ensuring regulatory compliance through incident reports and OSHA 300 logs.
- Managed onboarding/offboarding processes, reducing turnover and identifying improvement areas.
- Monitored employee attendance and performance, addressing issues per company policies.
- Coordinated company-wide engagement initiatives to boost morale and reinforce workplace culture.
- Administered benefits, payroll, and timekeeping processes, ensuring accuracy and compliance.
- Analyzed workforce data to support strategic planning and inform leadership decisions.
Human Resources Operations Coordinator
BJ's Wholesale Club
10.2022 - 06.2023
- Managed employee records, ensuring compliance and reducing audit discrepancies by 12%.
- Facilitated employee growth, promoting a positive and collaborative environment.
- Assisted in conducting internal investigations regarding policy violations or allegations of misconduct while maintaining confidentiality.
- Assisted in executing performance review process, providing valuable feedback for employee development and growth opportunities.
PIC Manager
BJ's Wholesale Club
05.2021 - 10.2022
- Trained new hires, enhancing team cohesion and operational efficiency.
- Optimized scheduling, boosting productivity across departments.
- Drove membership retention strategies, leading to substantial improvements in member satisfaction and repeat business.
Frontline Supervisor
BJ's Wholesale Club
12.2020 - 05.2021
- Led team to boost customer satisfaction scores, enhancing service quality and team productivity.
- Coordinated daily operations, achieving efficient workflow and meeting operational goals.
- Mentored associates, fostering a positive environment and improving performance and morale.
Retail Associate
BJ's Wholesale Club
12.2019 - 12.2020
- Delivered outstanding customer service, significantly improving shopper satisfaction and encouraging repeat visits through personalized interactions.
Education
Bachelor of Science - Psychology
SUNY Oneonta
Oneonta, NY05.2020
Masters of Science - Industrial and Organizational Psychology
Cuny Bernard M Baruch College
08.2025
Bachelor of Arts - Women And Gender Studies
SUNY Oneonta
Oneonta, NY05.2020
Skills
- HR operations and strategic workforce planning
- Compliance with employment laws and OSHA regulations
- Payroll administration and time tracking (ADP)
- Recruitment, onboarding, and employee offboarding
- Benefits management and personnel record-keeping
- Performance management and employee development
- Understanding of diverse workplace practices and fostering an inclusive environment
- Conflict resolution and fostering workplace advocacy
- Employee engagement and cultural development
- Event coordination and internal communications
- Project management and team collaboration
- Strong analytical and problem-solving skills
- Proficient in Microsoft Office (Excel, Word, Outlook)
Timeline
Human Resource Administrator
Lynkwell
06.2023 - Current
Human Resources Operations Coordinator
BJ's Wholesale Club
10.2022 - 06.2023
PIC Manager
BJ's Wholesale Club
05.2021 - 10.2022
Frontline Supervisor
BJ's Wholesale Club
12.2020 - 05.2021
Retail Associate
BJ's Wholesale Club
12.2019 - 12.2020
Bachelor of Science - Psychology
SUNY Oneonta
Masters of Science - Industrial and Organizational Psychology
Cuny Bernard M Baruch College
Bachelor of Arts - Women And Gender Studies
SUNY Oneonta
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