Samantha Jimenez
Wildomar,CA
Summary
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment. A committed team player who is adaptable and eager to contribute to the success of the organization.
Overview
12
12
years of professional experience
Work History
FRONT DESK CONCIERGE
Four Seasons Hotels and Resorts
Carlsbad, CA
02.2024 - Current
- Greeted guests upon arrival by providing warm welcome
- Streamlined check-in and check-out processes for increased efficiency and improved guest experience
- Coordinated with housekeeping staff to ensure room availability and cleanliness for incoming guests
- Issued room keys to guests upon check-in and answered questions regarding proper use
- Enhanced customer satisfaction by providing timely and accurate information on hotel facilities and services
- Provided knowledgeable recommendations for local attractions, dining options, and transportation services to enhance guest experiences
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone
- Scheduled and confirmed restaurant reservations for guests
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
SALES LEAD
Vans A VF. Corporation
Temecula, CA
04.2018 - 06.2024
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Demonstrated strong leadership skills by effectively managing a team of sales representatives to exceed monthly sales targets
- Provided training and coaching to sales team members on product knowledge and sales techniques
- Created visually appealing merchandise displays
- Resolved customer complaints and issues while offering thoughtful solutions to maintain customer satisfaction
- Worked flexible schedule and extra shifts to meet business needs
- Maintained current knowledge of store promotions and highlighted sales to customer.
CASHIER
Sprouts Farmers Market
Temecula, CA
01.2024 - 04.2024
- Enhanced customer satisfaction by providing efficient and accurate cash transactions
- Created a presentable and welcoming checkout area
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers
- Resolved customer complaints professionally, leading to improved customer relations and loyalty
- Processed returns and refunds
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
RETAIL SALES ASSOCIATE
Disneyland Resort
Anahiem, CA
08.2023 - 01.2024
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment
- Handled high volume transactions during peak periods without compromising service quality or accuracy
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences
- Assisted store management in executing promotional campaigns, resulting in increased sales revenue during key periods throughout the year
- Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment
- Streamlined checkout process for increased efficiency and reduced waiting times.
SPA CONCIERGE
Glen Ivy Hot Springs
Corona, CA
07.2018 - 03.2020
- Greeted guests in a serene and welcoming manner
- Enhanced client experience by efficiently managing appointment schedules and promptly addressing inquiries
- Facilitated seamless communication between guests, therapists, and management to ensure smooth spa operations daily
- Provided detailed information on spa treatments, products and amenities, tailoring recommendations to meet guests needs and preferences
- Assisted in driving sales growth through upselling treatments, packages, and retail products to clients
- Ensured a relaxing environment for guests by maintaining a clean, organized, and well-stocked reception area.
JEWELRY DEPARTMENT SUPERVISOR
Sam's Club
Murrieta, CA
06.2012 - 07.2018
- Provided exceptional customer service by promptly addressing inquiries, offering knowledgeable advice, and ensuring timely follow-up with clients as needed
- Cultivated and developed strong relationships with vendors and key clients to drive repeat business and increase customer loyalty
- Analyzed sales data to identify trends, adjust inventory levels, and optimize product offerings in alignment with customer demand
- Conducted regular inventories of stock items to maintain accurate records and minimize discrepancies between physical counts and system data
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures
- Boosted sales with eye-catching displays, thoughtful product arrangements, and regular merchandise updates.
Education
Elsinore High School
Wildomar, CASan Diego Miramar College
San Diego, CASkills
- Property Management Software
- Hospitality
- CRM system proficiency
- Microsoft Office
- Microsoft Outlook
- Microsoft Excel
- POS Systems
- Customer Service
- Cash handling experience
Languages
Spanish
Native/ Bilingual
Timeline
FRONT DESK CONCIERGE
Four Seasons Hotels and Resorts
02.2024 - Current
CASHIER
Sprouts Farmers Market
01.2024 - 04.2024
RETAIL SALES ASSOCIATE
Disneyland Resort
08.2023 - 01.2024
SPA CONCIERGE
Glen Ivy Hot Springs
07.2018 - 03.2020
SALES LEAD
Vans A VF. Corporation
04.2018 - 06.2024
JEWELRY DEPARTMENT SUPERVISOR
Sam's Club
06.2012 - 07.2018
Elsinore High School
San Diego Miramar College
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