Samantha Jimenez
Orlando,FL
Summary
Dynamic Assistant Manager at Crystal Creek Animal Hospital with proven expertise in customer service and team leadership. Enhanced operational efficiency and customer satisfaction through effective problem-solving and staff training. Skilled in financial management, successfully reducing discrepancies and improving cash handling accuracy. Committed to fostering a positive work environment and driving sales growth.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Crystal Creek Animal Hospital
04.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Bartender
Margaritaville
03.2020 - 04.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Education
High School Diploma -
Freedom High School
Orlando, FL05-2015
Skills
- Customer service
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Customer relations
- Staff training and development
- Conflict resolution
- Team building
- Operations management
- Multitasking Abilities
- Active listening
- Hiring and training
- Goal setting
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Crystal Creek Animal Hospital
04.2022 - Current
Bartender
Margaritaville
03.2020 - 04.2024
High School Diploma -
Freedom High School
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