Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Jimenez

Orlando

Summary

Motivated and results-driven Assistant Manager with over 3 years of experience leading teams, improving operations, and delivering top-tier customer service in fast-paced environments. Proven track record in financial oversight, staff development, and inventory control. Adept at problem-solving, team building, and enhancing customer satisfaction. Fluent in Spanish.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Crystal Creek Animal Hospital
07.2021 - Current


  • Supervise daily operations to meet performance, quality, and customer service goals.
  • Trained and mentored staff, enhancing team productivity and morale.
  • Improved cash handling accuracy and reduced financial discrepancies through regular reconciliations.
  • Managed inventory to prevent stockouts and reduce overhead costs.
  • Resolved customer complaints promptly, increasing satisfaction and retention.
  • Implemented cleanliness and organization protocols to improve client experience

Server Team Lead

Margaritaville
03.2021 - 01.2024
  • Delivered high-quality service in a fast-paced, high-volume environment.
  • Handled cash and POS transactions accurately during busy shifts.
  • Trained new hires on product knowledge, drink prep, and customer service.
  • Maintained a clean and compliant work area according to health and safety regulations.
  • Contributed to team success through collaboration and communication.

Lead Server

Bahama Breeze
06.2017 - 04.2021
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.

Education

High School Diploma -

Freedom High School
Orlando, FL
05-2015

Skills

    Core Competencies:

    Customer Service Team Leadership Conflict Resolution Staff Training Operational Management Time Management Financial Oversight

    Soft Skills:

    Problem Solving Communication Goal Setting Active Listening Multitasking

    Technical Skills:

    POS Systems Inventory Management

Timeline

Assistant Manager

Crystal Creek Animal Hospital
07.2021 - Current

Server Team Lead

Margaritaville
03.2021 - 01.2024

Lead Server

Bahama Breeze
06.2017 - 04.2021

High School Diploma -

Freedom High School

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