Samantha Jiminaro

• Secured personnel and premises by inspecting buildings and patrolling property.
• Guarded restricted areas to prevent unauthorized entry.
• Verified photo IDs and tickets to allow guests passage.

• Maintained functional knowledge of operational procedure setup to anticipate needs of surgeons.
• Ensured proper handling of specimens and cultures, complying with prescribed hospital procedure and use of PPE
• Delivered indirect and direct care to patients under supervision of charge nurse.

CMS Associate 1 - Monitoring Dispatcher

• Handled emergency calls and dispatched appropriate resources, ensuring swift response times.
• Provided calm and reassuring assistance to customers in high-stress situations, maintaining composure.
• Routed calls to police, fire, and ambulance service to meet individual call needs.

• Worked as a positive and hardworking team member in the customer service industry.
• Brought forth excellent customer service skills and a commitment to customer satisfaction.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.