- Reading
- DIY and Home Improvement
- I like working with my hands and fixing things
- Auto Repair/Restoration
Samantha-jo Ward
Mill Creek,WA
Summary
Dynamic Customer Service Lead with a proven track record at Safeway, excelling in problem resolution and enhancing customer satisfaction. Skilled in training and mentoring staff, I foster strong client relationships that drive repeat business. Proficient in business writing and critical thinking, I effectively handle escalated complaints to ensure prompt resolutions.
Overview
3
3
years of professional experience
Work History
Customer Service Lead
Safeway
12.2022 - Current
- Resolve customer service issues using company processes and policies, and provide updates to customers.
- Enhance customer satisfaction by resolving complex issues and providing timely solutions.
- Train, oversee, and mentor new team members to strengthen performance and job expertise.
- Supervise day-to-day customer service operations to provide staff with guidance and drive productivity.
- Establish strong relationships with clients, leading to repeat business and positive feedback.
- Mentor junior staff members to improve their knowledge of company policies, products, and services.
- Coordinate assignments and daily tasks for team members, optimizing resource utilization.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Education
High School Diploma -
Cascade High School
Everett, WA06-2024
Skills
- Email etiquette
- Problem resolution
- Research
- Business writing
- Customer complaint resolution
- Department operations
- Inventory control
- Computer proficiency
- Status updates
- Interpersonal communications
- Quality assurance
- Critical thinking
Interests
Timeline
Customer Service Lead
Safeway
12.2022 - Current
High School Diploma -
Cascade High School
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