Samantha Johanski
Sturgeon Bay,WI
Summary
Dynamic Client Service professional with a proven track record at, enhancing client satisfaction through tailored insurance solutions and exceptional service. Skilled in problem-solving and customer service, adept at multitasking and maintaining attention to detail in fast-paced environments.
Overview
32
32
years of professional experience
Work History
Samantha Johanski
Self Employed / Cleaning
04.2017 - 12.2021
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Childcare Teacher
YMCA
02.2015 - 03.2017
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Licensed Insurance Agent
State Farm
01.2016 - 01.2017
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
Customer Service Representative /Packing and Shipping Clerk
Protective Optics
02.1991 - 04.1992
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Insurance Clerk /Front Desk Receptionist
Dr. Eleazar Kadile
08.1989 - 01.1991
- Responded to inquiries from callers seeking information.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Processed and recorded new policies and claims.
- Facilitated smooth communication between underwriters, agents, and customers for better understanding of policy requirements.
Education
Insurance Agent License - Insurance
State of Wisconsin
06.2015
Childcare Teacher License - Child Care
State of Wisconsin
04.2013
High School Diploma -
Green Bay East High School
Green Bay, WI06.1986
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Multitasking
- Excellent Communication
- Active Listening
- Computer Skills
- Verbal Communication
Timeline
Samantha Johanski
Self Employed / Cleaning
04.2017 - 12.2021
Licensed Insurance Agent
State Farm
01.2016 - 01.2017
Childcare Teacher
YMCA
02.2015 - 03.2017
Customer Service Representative /Packing and Shipping Clerk
Protective Optics
02.1991 - 04.1992
Insurance Clerk /Front Desk Receptionist
Dr. Eleazar Kadile
08.1989 - 01.1991
Insurance Agent License - Insurance
State of Wisconsin
Childcare Teacher License - Child Care
State of Wisconsin
High School Diploma -
Green Bay East High School
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