Samantha Johnson
London,KY
Summary
15 Years of customer service experience.
Hardworking and passionate job seeker , Ready to help team achieve company goals.
Reliable: with independent approach to handling high-volume customer loads. Excellent relationship-builder and multitasker always ready to support team needs.
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Pursues every opportunity to support team members and proactively address issues.
Overview
14
14
years of professional experience
Work History
Restaurant Bar General Manager
Pats Snack Bar
03.2016 - 10.2022
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing improvement over prior onboarding process.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Orchestrated social functions and formal engagements resulting in significant increase in overall sales.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Decreased labor costs by analyzing team members' strengths versus customer flow, hiring skilled bartenders and adjusting schedule appropriately.
- Closed out cash register and prepared cashier report at close of business.
Bartender
Old Town Grill And Bar
04.2014 - 01.2016
Main Bartender
Blue Gator Sports Pub & Grill
02.2013 - 01.2014
- Kept bar presentable and well-stocked to meet customer needs.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Upheld strict regulations for safe alcohol service and food safety.
Manager
La Azteca
08.2011 - 09.2013
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Server
Shiloh's Roadhouse
05.2008 - 08.2011
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
Server
Weavers On Main
London, KY
04.2015 - 01.2016
Education
No Degree - General Studies
Somerset Community College
London, KY2003
High School Diploma -
Jackson County High School
Mckee, KY05.2002
Skills
- Customer Satisfaction
- Disciplinary Action
- Customer Engagement
- Standards of Excellence
- Employee Development
- Skilled in Mediation
- Staff Training
- Customer Needs Assessments
- Waste Reduction
- Team Leadership
- Operations and Procedural Knowledge
- Organizational Abilities
- Shift Scheduling
- Multitasking and Organization
- High-Volume Environments
- Monetary Transactions
- Excellent managerial techniques
Timeline
Restaurant Bar General Manager
Pats Snack Bar
03.2016 - 10.2022
Server
Weavers On Main
04.2015 - 01.2016
Bartender
Old Town Grill And Bar
04.2014 - 01.2016
Main Bartender
Blue Gator Sports Pub & Grill
02.2013 - 01.2014
Manager
La Azteca
08.2011 - 09.2013
Server
Shiloh's Roadhouse
05.2008 - 08.2011
No Degree - General Studies
Somerset Community College
High School Diploma -
Jackson County High School
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