Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Samantha Johnson

Summary

I'm hardworking and passionate job seeker with strong organizational skills eager to secure entry-level secretary position. Ready to help team achieve company goals. Also, I'm very well with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to make sure the customers/vendors are satisfied.


Overview

5
years of professional experience
1
Certification

Work History

Amy Bailey

Caretaker
10.2021 - Current

Job overview

  • Provided compassionate care to resident, assisting with daily tasks such as meal preparation and personal grooming.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Remained alert to problems or health issues of clients and competently responded.
  • Monitored and maintained cleanliness, sanitation, and organization.

Lakeside Inn

Server
01.2024 - 03.2024

Job overview

  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Plant Food Systems Inc.

Secretary/Receptionist
10.2022 - 03.2024

Job overview

  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Created and updated records and files to maintain document compliance.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Transcribed and organized information to assist in preparing speeches and presentations.

Farmers Insurance

Insurance Agent
10.2019 - 03.2020

Job overview

  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
  • Provided exceptional service through timely follow-ups with clients, keeping them informed throughout the claims process.

Education

Apopka High School

High School Diploma
05.2015

Skills

  • Housekeeping tasks
  • Personal Care
  • Meal Preparation
  • Exceptional customer service
  • Guest Engagement
  • Compassionate Caregiving
  • Customer Service
  • Verbal and written communication
  • Office Administration
  • Organization
  • Keyboarding skills
  • Appointment Scheduling
  • File Management
  • Document Preparation
  • Customer satisfaction measurement
  • Professional telephone demeanor

Certification

  • Graduated from Andy Beverly Insurance School with my 440 License for Home & Auto Insurance.
  • First Aid/CPR Certified

Timeline

Server

Lakeside Inn
01.2024 - 03.2024

Secretary/Receptionist

Plant Food Systems Inc.
10.2022 - 03.2024

Caretaker

Amy Bailey
10.2021 - Current

Insurance Agent

Farmers Insurance
10.2019 - 03.2020

Apopka High School

High School Diploma

Similar Profiles

CREATE PROFILE
Samantha Johnson