Samantha Johnson
Concord ,NC
Summary
Retail Manager with over 25 years of experience in customer service and sales, having contributed to team efforts in flagship stores. Comprehensive knowledge of computer software such as Microsoft Office as well as business systems for point-of-sale transactions, inventory control, and personnel management tools. Motivating leader able to identify, recruit, and train team members for onboarding or advancement.
Overview
27
27
years of professional experience
Work History
Store Manager
Conn's Home Plus
08.2015 - Current
- Trained associates on sales, customer service, operations, merchandising, product knowledge and asset protection
- Set monthly sales goals and managed store KPI’s
- Ensured staff is scheduled efficiently to maximize sales opportunity and adjust accordingly
- Communicated with department specialist to ensure plan-o-gram was set to merchandising guidelines
- Performed comprehensive operational and facility analysis to identify improvements, and streamline inventory flow
- Interacted and followed-up with customers to ensure satisfaction and resolve issues.
Special Service Associate
Home Depot
11.2014 - 09.2015
- Responsible for ensuring customer transactions are processed quickly & accurately
- Interact with customers in store and via phone to ensure excellent customer service is achieved
- Answer customers questions in person or via phone, setting expectations, facilitating will call pick up and resolve any issues arise
- Value relationships with customers by providing great customer service
- Confirmed ETA from venders for customers special orders such as carpet, flooring, paint, cabinets.
Theatre Manager & Corporate Trainer
AMC Theatres Inc
01.1998 - 01.2014
- Coach, train, and manage high-performing team to handle diverse responsibilities
- Develop customer outreach programs to increase satisfaction and revenue
- Consistently exceed guest expectations and facility service standards
- Maintain facility as clean, safe, and fully functional entertainment venue
- Monitored theater restaurants during shifts to respond quickly to needs
- Negotiated vendor contracts to obtain optimal pricing and delivery options
- Project manager team leadership
- Oversaw daily work assignments and customer service issues
- Administered payroll, weekly audits, and vendor payments
- Recruited and hired new employees.
Education
Studied business administration -
Berkeley College
diploma -
Asbury Park High School
01.1996
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
Timeline
Store Manager
Conn's Home Plus
08.2015 - Current
Special Service Associate
Home Depot
11.2014 - 09.2015
Theatre Manager & Corporate Trainer
AMC Theatres Inc
01.1998 - 01.2014
Studied business administration -
Berkeley College
diploma -
Asbury Park High School