Samantha Johnson
Lancaster,CA
Summary
Proven in enhancing guest relations and streamlining reservations at Chuy's Tex-Mex, I excel in conflict resolution, leveraging social perceptiveness and high-volume dining management, I consistently improve customer service experiences, fostering significant repeat business without exceeding a 55-word limit.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Chuy's Tex-Mex
04.2022 - 09.2022
- Collected information from arriving customers to seat groups or place them on the waitlist.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Delivered unparalleled service to drive a positive dining experience and have repeat customer visits.
- Supported servers, food runners, and bussers by keeping the dining area ready for every guest.
- Kept the host stand tidy throughout the day and cleaned the front patio along with the host stand at the end of the night. Along with general closing procedures.
Front Desk
Precision Saw And Tool
05.2020 - 10.2021
- Managed multi-line phone system and pleasantly greeted guests
- Kept office neat and organized by sorting mail/receiving packages and general cleaning.
- Transcribed phone messages and relayed to appropriate personnel.
Education
Diploma -
Acellus Academy
Kansas City, MO05.2023
Skills
- Reservations Coordination
- Guest Relations Management
- High-volume dining
- Conflict Resolution
- Reservation coordination
- Front-of-house display creation
- Group reservations management
- POS system operations
- Greeting guests
- Server Support
- Supply Restocking
- Reservation planning
- Guest Relations
- Customer Service
- Dining area maintenance
- Payment Processing
- Social Perceptiveness
Timeline
Restaurant Hostess
Chuy's Tex-Mex
04.2022 - 09.2022
Front Desk
Precision Saw And Tool
05.2020 - 10.2021
Diploma -
Acellus Academy
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