Samantha Johnson
West Bend
Summary
Service Coordinator with experience in the manufacturing and construction industry. Solid team player with an upbeat and positive attitude to ensure customer satisfaction. Highly motivated to contribute to company success. I have a deep interest in the construction industry, and I am very enthusiastic to continue to learn and provide my employer the dedication to prove my interest.
Overview
9
9
years of professional experience
Work History
Service Coordinator
Blair Fire Protection
04.2024 - Current
- Create new workorders from quoted proposals and service calls
- Worked directly with general contractors as a project manager top stay on top of scheduling and material needs for small to medium sized tenant improvements, new construction
- Confirm material availability based on scheduling needs
- Order equipment (lifts) for project needs
- Create service work orders as needed to fulfill customer demands
- Work closely with project managers to prioritize tasks according to importance and urgency levels
- Update reports and daily logs for management use and permanent files
- Upload Inspection Reports to Compliance Engine, IROL, LIV, and AHJ websites
- Invoice completed work orders, process payments, and updated accounts to reflect balance changes
- Identify problems or deficiencies with jobs and forward them to sales team to quote
- Create proposals based on the sales team’s needs
- Work closely with subcontractors to ensure customers’ requirements are satisfied
- Assist field personnel with day-to-day needs and requirements
- Maintain service vehicle maintenance records
Repair Scheduler/Customer Relations
Cintas Fire Protection
07.2023 - 04.2024
- Schedule repair and inspection appointments
- Confirm material availability based on scheduling needs
- Order equipment (lifts) for project needs
- Create service work orders as needed to fulfill customer demands
- Work closely with project managers to prioritize tasks according to importance and urgency levels
- Update reports and daily logs for management use and permanent files
- Upload Inspection Reports to Compliance Engine, IROL, LIV, and AHJ websites
- Invoice completed work orders, process payments, and updated accounts to reflect balance changes
- Identify problems or deficiencies with jobs and forward them to sales team to quote
- Create proposals based on the sales team’s needs
- Work closely with subcontractors to ensure customers’ requirements are satisfied
- Assist field personnel with day-to-day needs and requirements
- Maintain service vehicle maintenance records
Key Account Representative
Wurth Adams Nut & Bolt
09.2021 - 01.2024
- Served as primary contact and support for maintaining account information, opening and closing accounts
- Maintained good rapport with customers and internal departments by proactively handling complex customer issues
- Prepared weekly, monthly and quarterly reports on account performance for management review
- Managed all aspects of client relations including responding promptly to inquiries and resolving complaints quickly
- Worked closely with third party vendors and partners on joint initiatives
- Collaborated with cross-functional teams to develop creative solutions for customer issues
- Cultivated relationships with clients by providing regular updates on product developments, pricing changes, and other relevant information
- Coordinated with internal departments such as marketing, sales and operations to ensure successful execution of programs for key accounts
- Ensured compliance with company policies when dealing with key accounts
- Prepared and distributed reports on sales activity, accounts status and possible issues to management
Service Administrator
Blair Fire Protection
01.2021 - 09.2021
- Answered incoming calls and emails from customers regarding technical inquiries and services
- Provided administrative support to the service team by preparing and maintaining records, documents, and reports
- Scheduled customer appointments for the service team according to established procedures
- Assisted customers with their inquiries in a professional manner
- Performed data entry tasks into various databases including customer contact information
- Organized and maintained documents, files and records
- Regularly updated customer service database to reflect new information including address changes and contact details
Office Manager
Pro-Tech Mechanical
06.2016 - 12.2020
- Maintained filing system for records, correspondence and other documents
- Answered phone calls, responded to emails, routed mail and scheduled routine services
- Managed office inventory and placed new supply orders
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information
- Monitored payments due from clients and promptly contacted clients with past due payments
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries
- Processed payroll accurately ensuring all employees were paid on time
- Reviewed files and records to obtain information and respond to requests
Skills
- Call Schedule Distribution
- Account Management
- Document Management
- Critical Thinking
- Problem-Solving
- Attention to Detail
- Computer Skills
- Schedule Coordination
- Materials Management
- Invoice Submission
- Data Entry
- Customer Service
Timeline
Service Coordinator
Blair Fire Protection
04.2024 - Current
Repair Scheduler/Customer Relations
Cintas Fire Protection
07.2023 - 04.2024
Key Account Representative
Wurth Adams Nut & Bolt
09.2021 - 01.2024
Service Administrator
Blair Fire Protection
01.2021 - 09.2021
Office Manager
Pro-Tech Mechanical
06.2016 - 12.2020
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